ZoneAlarm - Don't Know How to Allow Port 3389

I am running ZoneAlarm version 4.5.594.000, with TrueVector security engine
version 4.5.594.000, and driver version 4.5.594.000. My OS is Windows XP
Professional.

I want to connect remotely to this computer, using Win XP's "Remote Desktop
Connection". A guru friend of mine said I need to configure ZoneAlarm to
"allow port 3389".

I am able to successfully connect with Remote Desktop Connection when
ZoneAlarm is completely disabled, but cannot connect with ZoneAlarm running
(and port 3389 NOT allowed).

I read the help file in ZoneAlarm about "Adding custom ports", and the
instructions are quite clear on how to do it. The problem is, when I try to
follow the instructions, the menu choices described in the help file are not
there for me to select. It's as if the help file is for a different version
of ZoneAlarm.

Any suggestions on how to "allow port 3389" in my version of ZoneAlarm so I
can use Remote Desktop AND ZoneAlarm at the same time?

- John R. Baker

 

You did not say if you could see the other machine. I would guess you cannot
and it is not a matter of specific port numbers, but of IP addresses. Your
local network probably has an IP something like 192.168.0 # where # is a
number between 0 255. You need to give ZoneAlarm permission to pass that IP
range. In ZoneAlarm select firewall and the Zones. Click add and add then IP
range and enter the range of numbers you are using.

If that doesn't do it then read some other answers. Best of luck.

 

Mr. Hood,

Thanks for the suggestion. I'll try that later this evening when I get
home, and report back tomorrow.

- John R. Baker

 

On second thought, I'm not sure I want to try that! Then ANYTHING can get
into my computer, not just Remote Desktop with the correct password.

If I disable ZoneAlarm completely, then Remote Desktop does work!

- John R. Baker

 

Are you on an internal netowrk at home? If not allowing that range will
not do anything. That is an internal private range, in other words
someone from the internet will not use it. If this computer is the
gateway or the only computer on the internet, then you will need to
allow the port like your friend says. If your using windows XP though
you may also want to verify the useless firewall that comes with their
connections is disabled because that may give you an issue also. What I
was reading in the docs says that you can only add ports at the highest
protection level and block ports at the medium level. I would go to the
zone labs website and get the pdf there for version you have. Page 46
has the information that you need.

mAineAc

 

I have a small peer-to-peer network at home, with 3 computers on it.

The Internet comes in via cable modem, then on to a Linksys BEFSR11 router.
I have the router set up to forward port 3389 to my internal address. The
router then goes to an 8-port switch (hub), and then on to the various
computers in my network.

Everything works great as long as ZoneAlarm is completely disabled. (The
Windows XP firewall is disabled. I can't use it because it blocks printer
sharing on my home network.)

Tonight when I get home I will check out page 46 from the Zone Labs manual.

Thanks for your help.

- John R. Baker

 

I am using the FREE ZoneAlarm, and not ZoneAlarm Pro. Is that why I cannot
"Allow Ports"?

- John R. Baker

 

Yes, however, you are allowed to snip text when you bottom post.