ZoneAlarm 6.1.744.01 update won't install - W2000 SP4

Hello --

I should remember to not be an early-adapter!

I downloaded and installed this file today
zlsSetup_61_744_001_en.exe
as soon as I saw the popup.

It won't complete the installation process, giving me an error saying
that it can't find
winnt\system32\zonelabs\vsmon.exe
or one of its components,
even though the file is there.
I cleaned out all the registry entries containing "zone"; after that, a
"Clean" install similarly does not proceed to completion.

The install process did proceed far enough to remove ZA from Add/Remove
programs.
Also, Start > Programs shows ZoneAlarm as empty.

Does anyone have a suggestion for what to do.

Thanks for any help.

Larry Mehl

 

|>Hello --
|>
|>I should remember to not be an early-adapter!
|>
|>I downloaded and installed this file today
|>zlsSetup_61_744_001_en.exe
|>as soon as I saw the popup.
|>
|>It won't complete the installation process, giving me an error saying
|>that it can't find
|>winnt\system32\zonelabs\vsmon.exe
|>or one of its components,
|>even though the file is there.
|>I cleaned out all the registry entries containing "zone"; after that, a
|>"Clean" install similarly does not proceed to completion.
|>
|>The install process did proceed far enough to remove ZA from Add/Remove
|>programs.
|>Also, Start > Programs shows ZoneAlarm as empty.
|>
|>Does anyone have a suggestion for what to do.
|

winnt\system32\zonelabs\
isn't the normal directory for that program - right click on the
Start | Program| ZoneAlarm - properties and see where it says the
directory is - it should be
\Program Files\Zone Labs\ZoneAlarm

Unless of course you changed the location when you installed it.

 

|>
|>|>Hello --
|>|>
|>|>I should remember to not be an early-adapter!
|>|>
|>|>I downloaded and installed this file today
|>|>zlsSetup_61_744_001_en.exe
|>|>as soon as I saw the popup.
|>|>
|>|>It won't complete the installation process, giving me an error saying
|>|>that it can't find
|>|>winnt\system32\zonelabs\vsmon.exe
|>|>or one of its components,
|>|>even though the file is there.
|>|>I cleaned out all the registry entries containing "zone"; after that, a
|>|>"Clean" install similarly does not proceed to completion.
|>|>
|>|>The install process did proceed far enough to remove ZA from Add/Remove
|>|>programs.
|>|>Also, Start > Programs shows ZoneAlarm as empty.
|>|>
|>|>Does anyone have a suggestion for what to do.
|>|

|>winnt\system32\zonelabs\
|> isn't the normal directory for that program - right click on the
|>Start | Program| ZoneAlarm - properties and see where it says the
|>directory is - it should be
|>\Program Files\Zone Labs\ZoneAlarm
|>
|>Unless of course you changed the location when you installed it.

My bad... your running W2K :} that is the proper directory -
WINDOWS\system32\ZONELABS\vsmon.exe

Uninstall and reinstall an older version

 

I had the problem and it was caused by true vector running. I used task
manager for the true vector stoppage and was able to finish the download.

--
I don't know what's more pathetic, Jack Abramoff's sleaze or Republican
paralysis in the face of it. Abramoff walks out of a D.C. courthouse in
his pseudo-Hasidic homburg, and all that leading Republicans can do is
promise to return his money and remind everyone that some Democrats are
involved in the scandal, too.

That's a great G.O.P. talking point: some Democrats are so sleazy, they
get involved with the likes of us.

_______David Brooks


Ellis_Jay

 

Trax --

Thanks.

The faulty installation went far enough to remove the Uninstall feature, or
enough of the program so that Add/Remove programs does not see it.

So, a manual removal of all related files is required.
After I did that, I could not install old versions.

This mess reminds me of difficulties removing all traces of Norton
Utilities. Symantec never did publish workable instructions to remove it.

ZoneLabs has one industrious/generous employee?/volunteer? named SlyFox who
attempts to help users with this problem, but his list of actions has not
worked for me.

I can't really fault ZL for not putting any effort into fixing the free
version, but it sours me on the company re: considering paying for a
version.

I have dumped ZA, and have installed the last version of Sygate in order to
have some protection.

Larry

 

ellis_yay --

Thanks. I did the same thing re: true vector. It did not fix the problem.

Larry

 

That was timely, I was thinking of buying it!

 

JRH --

Glad it helped.

I now use the last version of Sygate (sygate562808.exe, no longer
supported). I don't know much about the inner workings of firewalls, but I
like its interface and screens much better than ZA. It seems to work.

Larry