Xtra's slow Broadband feeds & speeds

Discussion in 'NZ Computing' started by Colin V. Smith, Dec 25, 2006.

  1. Hi

    Until a couple of months ago, about the time Xtra started bragging
    about the new age of all-you-want and downloads as fast as your line
    can handle, I could refresh Giganews headers and get bodies in a
    flash. I had absolutely no problems or excuses to complain. I was very
    happy with what I was getting. Since the flash changes things have
    turned to custard.

    I have rung Xtra and they have said that everything is all AOK. They
    told me to try my speed through their gaming site and the speed was,
    according to them, just fine. Well, when I go from there to the
    Giganews site and use their revese Reverse Traceroute
    http://www.giganews.com/line_info.html I get the reading below.

    Can some bright spark out there explain to me what it all means? I
    interperet it as the speeds are quite fast rattling around the planet
    until things hit Telecom's/Xtra's gateways, then things slow down. Is
    that right?

    I subscribe to Giganews because Xtra, the mean spirited sods, dropped
    serving out Usenet services.


    1 ( 0 ms 0 ms 0 ms
    2 g3-16.gw2.dca.giganews.com ( 0 ms 0 ms 0 ms
    3 ge3-4.fr3.iad.llnw.net ( 0 ms 0 ms 0 ms
    4 tge1-16-1.ar1.iad.llnw.net ( 1 ms 1 ms 1 ms
    5 so1-6-2.ar1.atl1.llnw.net ( 17 ms 17 ms 17 ms
    6 so1-6-1.ar1.dal.llnw.net ( 36 ms 37 ms 36 ms
    7 ge1-4.fr3.dal.llnw.net ( 36 ms 36 ms 40 ms
    8 ge1-2.fr3.phx2.llnw.net ( 64 ms 64 ms 64 ms
    9 ge2-1.fr4.phx2.llnw.net ( 64 ms 64 ms 64 ms
    10 ge2-1.fr3.phx1.llnw.net ( 64 ms 64 ms 64 ms
    11 ge1-2.fr3.lax.llnw.net ( 73 ms 75 ms 74 ms
    12 tnzi-ggis.tzni.com ( 74 ms 73 ms 73 ms
    13 * so2-0-0.labr3.global-gateway.net.nz ( 73 ms 74 ms
    14 so2-2-3.tkbr8.global-gateway.net.nz ( 198 ms 198 ms
    198 ms
    15 so-3-3-0.akbr3.global-gateway.net.nz ( 198 ms
    so3-0-0.akbr3.global-gateway.net.nz ( 198 ms
    so-0-2-0.akbr3.global-gateway.net.nz ( 198 ms
    16 MDR-IP03e-3-1-0.akbr3.global-gateway.net.nz ( 199 ms
    199 ms 199 ms
    17 * * *
    18 * * *
    19 * * *
    Max number of unresponsive hops reached (firewall or filter?)

    1 216-196-110-3.ams.giganews.com ( 0 ms 0 ms 0 ms
    2 216-196-108-122.ams.giganews.com ( 0 ms 0 ms 0 ms
    3 10ge-3-0-0.ams22.ip.tiscali.net ( 0 ms 0 ms 0 ms
    4 so-2-0-0.nyc33.ip.tiscali.net ( 84 ms 87 ms 80 ms
    5 sl-gw29-nyc-13-0.sprintlink.net ( 80 ms 80 ms 80 ms
    6 sl-bb24-nyc-15-1.sprintlink.net ( 80 ms 81 ms 80 ms
    7 sl-bb21-nyc-6-0.sprintlink.net ( 81 ms 80 ms 80 ms
    8 sl-bb27-pen-12-0.sprintlink.net ( 85 ms 85 ms 85 ms
    9 sl-bb22-pen-8-0.sprintlink.net ( 86 ms 85 ms 85 ms
    10 sl-bb21-fw-15-0.sprintlink.net ( 123 ms 123 ms 123 ms
    11 sl-bb25-fw-12-0.sprintlink.net ( 123 ms 123 ms 123 ms
    12 sl-bb21-ana-12-0-0.sprintlink.net ( 161 ms 161 ms 162
    13 sl-st20-la-11-0.sprintlink.net ( 164 ms 163 ms 163 ms
    14 sl-newzeal-3-0.sprintlink.net ( 153 ms 155 ms 161
    15 so2-0-0.labr3.global-gateway.net.nz ( 157 ms 156 ms
    156 ms
    16 so2-2-1.tkbr8.global-gateway.net.nz ( 307 ms 307 ms
    308 ms
    17 so-3-3-0.akbr3.global-gateway.net.nz ( 304 ms
    so3-0-0.akbr3.global-gateway.net.nz ( 304 ms
    so-3-3-0.akbr3.global-gateway.net.nz ( 304 ms
    18 MDR-IP03e-3-1-0.akbr3.global-gateway.net.nz ( 325 ms
    458 ms 326 ms
    19 * * *
    20 * * *
    21 * * *
    Max number of unresponsive hops reached (firewall or filter?)
    Colin V. Smith, Dec 25, 2006
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  2. There are two things worth measuring: one is ping times (as listed in your
    traceroute), the other is percentage packet loss.

    There is a handy screen-based tool called mtr, which shows you both measures
    in a single display.

    I have tried sending your results to Xtra to see what their explanation is?
    Lawrence D'Oliveiro, Dec 25, 2006
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  3. These show the latency on each hop between you and the servers. As the speed
    of light is the limiting factor the latency between the USA and NZ is much
    higher than the rest of the trip. Unless you can speed up light then there
    is nothing wrong with that you are seeing on the webpage and your whole post
    is moot.

    Talking for Myself
    Craig Whitmore, Dec 25, 2006
  4. Colin V. Smith

    Tony Guest

    Those traces are fine, the issue is Xtra rate limits usenet at an
    application layer. Ie they treat usenet like file sharing. The only way
    to fix this is move to an ISP that suits your needs ! Move to
    WorldXchange (xnet.co.nz) for adsl or SafeNZ (safenz.net) for dialup.
    Tony, Dec 25, 2006
  5. Colin V. Smith

    David Guest

    Are you on Go Large? If you read the fair use agreement thingy it
    specifically says that NNTP (usenet) will be
    throttled/shaped/deprioritised as it is considered "file-sharing."
    Change ISP. I changed to orcon after Xtra Went Large, and not only is
    the speed awesome, but they have their own, free newsserver.
    David, Dec 25, 2006
  6. Colin V. Smith

    Danny Boy Guest

    Until recently I had a GigaNews subscription. I got it when Xtra
    dropped Usenet. It went well until Xtra changed the plans a couple of
    months ago. At the change GigaNews went dog, slow as slow. I was not
    happy and got a free Motzarella account. I set up two instances of the
    newsreader and compared Motzarella and GigaNews. GigaNews timed out
    constantly and when it did hold a connection it took hours just to
    refresh nz.general. Motzarella, even though sluggish to what I had
    been used to, did at least allow me access to newsgroups.

    How come Xtra allows Motzarella to work, albeit slowly, but almost
    totally chokes GigaNews?
    Danny Boy, Dec 25, 2006
  7. Colin V. Smith

    Enkidu Guest

    Those traces don't say much.
    "MDR-IP03e-3-1-0.akbr3.global-gateway.net.nz" is probably not even in
    the country and the routers after that are not responding to pings".


    Enkidu, Dec 26, 2006
  8. Colin V. Smith

    NRENNIE Guest

    Sorry that I can't help you with your problem, but can I get a bit of info
    off you about Giganews?

    Do they join the multiple binary files together? For example for a movie
    they might have all the separate RAR files and also give you the option of
    downloading the avi as a single complete file?

    Reason I ask is that it is really fast and convenient to get movies/TV shows
    in the one go. Easynews offer this but the trouble is that they have a
    20GB/month data limit. Sounds a lot but with the average doco or movie
    being anywhere between 700MB - 1.4GB, the data gets chewed up pretty fast.


    NRENNIE, Dec 26, 2006
  9. Colin V. Smith

    Danny Boy Guest

    It is a pay subscriber thing - www.giganews.com - with a few different
    plans. They have a 3 day trial on offer. Why don't you try it and see
    if it might suit you? Let us know how it goes for you.
    Danny Boy, Dec 26, 2006
  10. Colin V. Smith

    Paul W Guest

    The problem is the go large plan Xtra have cut back the speed on a lot
    of ports I have had the same problem I did find port 23 worked alot
    better Try changing to that and set your news program to 10
    connections Worked for me but have sinced dumped the go large
    due to poor gaming and other services not working The other poster had
    the best idea Change ISP's Inspire was always good with service +

    Cheers -Paul

    "Overclockers do it hotter and faster"
    Paul W, Dec 26, 2006
  11. Colin V. Smith

    olstynka Guest

    Ah ha, you're just the sort of character that the benevolent Xtra is
    trying to protect us and the net from. Characters that might be trying
    to download a bit of stuff that might just not be quite legit. Binary
    files suggest possible piracy. Very naughty. We should all be thankful
    that Xtra are doing their bit in not allowing easy access to things
    like binaries. It is for all our good that Xtra do not follow other
    ISPs in allowing us access to things that might smell a bit.
    olstynka, Dec 26, 2006
  12. Colin V. Smith

    olstynka Guest

    Read it like I do, through Google Groups. Miles quicker that all the
    other Usenet subscription services coming down through Xtra. Must admit
    though that Google's presentation is not as nice viewing as dedicated
    newsreader programs like Forte Agent and similar. I've not tried other
    ISPs so can't comment about them. Have to say that Xtra is not a very
    good service. Pretty amateurish.
    olstynka, Dec 26, 2006
  13. Colin V. Smith

    olstynka Guest

    FFS, talking to you guys on Usenet is file sharing?
    olstynka, Dec 26, 2006
  14. Colin V. Smith

    Tony Guest

    Insane isn't it. I guess they equate all usenet with binaries. The
    bottom line is xnet has an excellent usenet server that is well
    maintained, if you want news groups go somewhere that they actually give
    a shit about what the customer wants.
    Tony, Dec 26, 2006
  15. Colin V. Smith

    Tony Guest

    Those traces don't say much.
    MDR= Mayoral Drive Exchange, IE the big black building on Mayoral drive
    in the Auckland CBD that is central to a large portion of the country's
    Tony, Dec 26, 2006
  16. Colin V. Smith

    Bob M Guest

    Reality Check
    As fast as phone lines will handle.
    I live in an area serviced by old paper insulated nitrogen filled
    cables laid in the mid 50s. I saw them being laid.
    My original down load speeds were upto 15 kbytes per sec.
    Telecom then multiplexed the lines to my ISP down load speeds during
    day dropped to as low as 2 kbytes persec.
    Wet weather and water in cables down load speed has been as low as 60
    bytes yes bytes not kbytes per sec.
    Lines have improved recently I have seen 20k persec with my new
    computer and fast modem late at night in dry weather. but in adverse
    conditions down load speeds still drop to the same old low.
    According to a Telecom tech I know the budgeted replacement of lines
    is still some way off and there are several areas in Auckland with the
    Note problem would be much less if telecom was not multiplexing in
    certain areas.
    Note without a high aerial I am out of site line from Sky tower so
    microwave link is not available unless I spent quite a bit of money
    High speed broad band BULLSHIT.

    Bob M
    Bob M, Dec 27, 2006
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