xtra announcement

The radio has just read the 4 pm news, and you [may] want to hear xtras
announcement, of continuing issues with authentication, and xtras refusal
to refund any of the affected customers
Although xtra has technicians working on it

 

Refund? Xtra? You've gotta be kidding.

In any event, Xtra has finally admitted that problems do exist and
they're even admitting that there's "1 problem" on their online status
report. Noon Saturday to 4:00pm Tuesday. It only took them three days
to get around to it. Well done Xtra.

 

When it rains it pours, Im betting Telecom/Xtra management are feeling the
heat right now
Still, as your OP in the other thread points out, its almost like they are
trying to shed customers

 

*SNIP*

It's Telecom policy. They didn't refund a cent after the double cable
failure last year that knocked a lot of the country offline.

 

http://www.nzherald.co.nz/section/story.cfm?c_id=1&ObjectID=10382021

National News

Xtra service crashes

16.05.06 6.00am

Thousands of households were without internet services last night as
the country's biggest internet service provider crashed.

Customers of Telecom's Xtra subsidiary reported the network down about
9pm.

By 9.50pm, a message on Xtra's helpline said technical difficulties
might be preventing some customers from accessing or browsing the
internet or using email services. The service was restored about
10.30pm.

Xtra has about 600,000 customers.


(Even this doesn't mention email problems of the previous two days or
that the 0800-22-55-98 helplines were overloaded to the point where
some idiot put on a message that said you were phoning outside
business hours before disconnecting you. Doesn't mention the ongoing
problem either.)

 

If the outage is long enough then a decent ISP would give people a credit
for the days lost.

E. Scrooge

 

If you phone their helpdesk, and press the button to hear the xtra network
status, it says that their are no current issues with their network. However
when you first dial the number it comes up with a message that says that
broadband customers won't be able to connect. Conflicting communications,
from what is supposed to be a communications company. You would think that
they would provide their customers with a detailed breakdown as to what the
issue is and when it possibily may be resolved.