xtra announcement

Discussion in 'NZ Computing' started by Shane, May 16, 2006.

  1. Shane

    Shane Guest

    The radio has just read the 4 pm news, and you [may] want to hear xtras
    announcement, of continuing issues with authentication, and xtras refusal
    to refund any of the affected customers
    Although xtra has technicians working on it
    Shane, May 16, 2006
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  2. Refund? Xtra? You've gotta be kidding.

    In any event, Xtra has finally admitted that problems do exist and
    they're even admitting that there's "1 problem" on their online status
    report. Noon Saturday to 4:00pm Tuesday. It only took them three days
    to get around to it. Well done Xtra.
    Robert Feigel, May 16, 2006
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  3. Shane

    Shane Guest

    When it rains it pours, Im betting Telecom/Xtra management are feeling the
    heat right now
    Still, as your OP in the other thread points out, its almost like they are
    trying to shed customers
    Shane, May 16, 2006
  4. *SNIP*

    It's Telecom policy. They didn't refund a cent after the double cable
    failure last year that knocked a lot of the country offline.
    Matthew Poole, May 16, 2006
  5. http://www.nzherald.co.nz/section/story.cfm?c_id=1&ObjectID=10382021

    National News

    Xtra service crashes

    16.05.06 6.00am

    Thousands of households were without internet services last night as
    the country's biggest internet service provider crashed.

    Customers of Telecom's Xtra subsidiary reported the network down about

    By 9.50pm, a message on Xtra's helpline said technical difficulties
    might be preventing some customers from accessing or browsing the
    internet or using email services. The service was restored about

    Xtra has about 600,000 customers.

    (Even this doesn't mention email problems of the previous two days or
    that the 0800-22-55-98 helplines were overloaded to the point where
    some idiot put on a message that said you were phoning outside
    business hours before disconnecting you. Doesn't mention the ongoing
    problem either.)
    seaeagle_invalid, May 16, 2006
  6. Shane

    E. Scrooge Guest

    If the outage is long enough then a decent ISP would give people a credit
    for the days lost.

    E. Scrooge
    E. Scrooge, May 16, 2006
  7. Shane

    Vista Guest

    If you phone their helpdesk, and press the button to hear the xtra network
    status, it says that their are no current issues with their network. However
    when you first dial the number it comes up with a message that says that
    broadband customers won't be able to connect. Conflicting communications,
    from what is supposed to be a communications company. You would think that
    they would provide their customers with a detailed breakdown as to what the
    issue is and when it possibily may be resolved.
    Vista, May 16, 2006
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