Wonder why tech support is so bad?

I posted this earlier today, but it has been removed since it was attached to
one of the threads offering certs without sitting the exams.

Somebody else had made some comments about offshoring tech support to other
countries, which made me think of this article
http://dir.salon.com/story/tech/feature/2004/02/23/no_support/index_np.html
on Salon.com that talks about how high volume tech support call centers work.
Pretty interesting reading. Link is safe for work.

 

As John Strohecker once said in microsoft.public.cert.exam.mcse

Maybe it was removed becuase "they" don't want you to know
what goes on in call centers.

 

Big Brother?

 

John Strohecker wrote :

So... what's your point, John ?

 

No particular point. Just thought that the article might be interesting for
this group.

 

is the he in your last name silent? if so, it sounds like stroker, like
stroker ace or something.

 

Nope, not silent....but I am soooo glad that you chose to remind me of
those unpleasant 4th grade playground harrassment sessions.

John

 

Who are you talking to? And what are you talking about?

 

lol, you are quite welcome, stroker