I posted this earlier today, but it has been removed since it was attached to one of the threads offering certs without sitting the exams. Somebody else had made some comments about offshoring tech support to other countries, which made me think of this article [URL]http://dir.salon.com/story/tech/feature/2004/02/23/no_support/index_np.html[/URL] on Salon.com that talks about how high volume tech support call centers work. Pretty interesting reading. Link is safe for work.