Win XP Pro - CTRL-ALT-DEL won't respond

I have an end-user's laptop here that has Win XP Pro and is on a
domain. When booted up to the "Press CTRL-ALT-DEL to begin" screen and
you press CTRL-ALT-DEL nothing happens. Any ideas?

Thank you.

 

First things first, does the keyboard work? Can you get into the BIOS by
pressing a key on the keyboard while it is powering up? Can you go into
safe mode by pressing the F8 key during boot up? Eliminate a bad
keyboard first.

 

Keyboard works - the mouse pad works and I clicked on the HELP link and
then used the spacebar to "press" the OK button on the HELP screen and
that worked. I also tried the "CTRL-ALT" on both the left and right
side of the keyboard.

 

In NJ spewed forth:

Malware, I think. I seem to recall that happening to a coworkers computer.

First, boot into safe mode and see if the ctrl-alt-del works. If it does,
then get these installed and updated, then scan (also in safe mode):

Spybot Search & Destroy
http://www.safer-networking.org/en/download/index.html

Ad-Aware SE
http://www.lavasoftusa.com/software/adaware/

SpywareBlaster
http://www.javacoolsoftware.com/spywareblaster.html

(all three of the above can be downloaded from http://download.com)

Microsoft AntiSpyware Beta for XP
<Http://www.microsoft.com/downloads/...a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en>
or http://tinyurl.com/6fuq4

Also update and run his AV scan (also in safe mode).