Win XP Pro - CTRL-ALT-DEL won't respond

Discussion in 'Computer Support' started by NJ, Jan 24, 2006.

  1. NJ

    NJ Guest

    I have an end-user's laptop here that has Win XP Pro and is on a
    domain. When booted up to the "Press CTRL-ALT-DEL to begin" screen and
    you press CTRL-ALT-DEL nothing happens. Any ideas?

    Thank you.
    NJ, Jan 24, 2006
    1. Advertisements

  2. NJ

    FML Guest

    First things first, does the keyboard work? Can you get into the BIOS by
    pressing a key on the keyboard while it is powering up? Can you go into
    safe mode by pressing the F8 key during boot up? Eliminate a bad
    keyboard first.
    FML, Jan 24, 2006
    1. Advertisements

  3. NJ

    NJ Guest

    Keyboard works - the mouse pad works and I clicked on the HELP link and
    then used the spacebar to "press" the OK button on the HELP screen and
    that worked. I also tried the "CTRL-ALT" on both the left and right
    side of the keyboard.
    NJ, Jan 24, 2006
  4. NJ

    Toolman Tim Guest

    In NJ spewed forth:
    Malware, I think. I seem to recall that happening to a coworkers computer.

    First, boot into safe mode and see if the ctrl-alt-del works. If it does,
    then get these installed and updated, then scan (also in safe mode):

    Spybot Search & Destroy

    Ad-Aware SE


    (all three of the above can be downloaded from

    Microsoft AntiSpyware Beta for XP

    Also update and run his AV scan (also in safe mode).
    Toolman Tim, Jan 24, 2006
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.