Why won't router respond?

Discussion in 'Home Networking' started by Eddy, Feb 5, 2008.

  1. Eddy

    Eddy Guest


    You are so enthusiastically confident about this that I am gonna get the
    box of crap out of the cupboard again and connect it all up again, and
    do exactly as you say, then come back and report.

    Fingers crossed.

    Eddy, Feb 5, 2008
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  2. Eddy

    Bernard Peek Guest

    OK, so there's a working ethernet hardware connection between the PC and
    router. It doesn't mean that your ethernet software is configured
    properly. Open a command prompt, enter the command IPCONFIG /ALL and
    paste the response here. Ask if you don't know how to do that.
    OK. That's understandable. With the cable plugged in your router
    recognises that it is connected to a phone line, but you haven't
    configured it yet so it can't log on to a server. That's what will turn
    the light green and get you Internet access.
    Because your PC has no way of telling what IP address "homeportal" is
    supposed to represent. That indicates that the IP configuration on your
    machine isn't right. Open a command prompt, enter the command IPCONFIG
    /ALL and paste the response here.

    Yes, but your PC can't translate "homeportal" into an IP address so it
    can't locate the router. Check the router manual, find out what its
    default IP address is. If it's enter

    into the address bar of your browser. If that doesn't work then you have
    a network configuration problem.
    It's not a modem. Vista can discover hardware like routers, I don't
    think previous versions of Windows do that automatically.

    Yes, that's what the activity light does. That's working and showing
    that the PC is connected.
    Bernard Peek, Feb 5, 2008
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  3. Eddy

    Jeff Gaines Guest

    It won't make any difference as it will show internal addresses. It *is*
    important that's why so many people have asked you to do it!
    Jeff Gaines, Feb 5, 2008
  4. Eddy

    Eddy Guest

    Tim, it didna work, but your "Disabling" followed by "Enabling"
    procedure resulted in something new.

    To start from the top of your directions:

    - When you say "Go Start > Network Connections > Wired Connections", do
    you mean the same as "Go Start > Network Connections > Local Area
    Connection"? My "Local Area Connection 3" comes in the section "LAN or
    High Speed Internet", beneath my "Dial-up" section containing my
    external modem connection.

    - After doing the Disable/Enable thing a message hitherto unseen
    appeared: "Limited or No Connectivity".

    - Anyway on to the IE window where I typed in, 1.0, 1.1 . .
    . but to no avail, only the message "Web page unavailable offline".

    - I decided then to right-click on "Local Area Connection 3" and choose
    "Repair". The computer spent about 5 seconds seeking to renew the IP
    address but then gave up with the message "The following action cannot
    be completed: Renewing your IP address. Please contact the person who
    manages your network".

    Where do we go from here, Tim?

    Eddy, Feb 5, 2008
  5. Eddy

    Eddy Guest

    Windows IP Configuration
    Host Name . . . . . . . . . . . . : DAVID
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 3:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
    Physical Address. . . . . . . . . : 00-53-45-00-00-00
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . :
    Subnet Mask . . . . . . . . . . . :
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Right. That makes sense. The manual says "If the BROADBAND LINK
    indicator light is orange, the gateway is not properly configured.
    Re-install the software and verify that the correct username and
    password are being used." (I don't have any software disc - but I
    believe it's possible to get going without it - though I've not been
    having much luck!)
    The router IP address is and this brings up the message
    OK, but why then is the LAN light solid green.
    Thanks. OK, a router does not contain a modem.

    Any further helpful ideas?

    Eddy, Feb 5, 2008
  6. Eddy

    Eddy Guest

    OK, it's now inside a posting just above.

    Eddy, Feb 5, 2008
  7. Eddy

    PeeGee Guest

    The important bits here are Dhcp enabled: no and the IP address. If you
    do the same with the laptop you will probably get Dhcp enable: yes.

    If you go to control panel:network connections and select properties for
    the local area connection, this will open a dialogue box.

    Select internet protocol and properties button and change the settings
    to obtain IP address automatically and the same for DNS. This will
    (should) change all the settings above to use the router.


    The reply address is a spam trap. All mail is reported as spam.
    "Nothing should be able to load itself onto a computer without the
    knowledge or consent of the computer user. Software should also be able
    to be removed from a computer easily."
    Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)
    PeeGee, Feb 5, 2008
  8. Those are the details of the NTL/Virgin connection you are posting from -
    the IP address matches the one in your headers. This is *not* a connection
    to your router. I've not used a DSL modem in Windows, but I would guess
    that "WAN (PPP/SLIP)" indicates one.

    Are you entering the ipconfig command while your PC is connected to the
    router? Are you trying to connect to the router and to your ISP via the
    modem at the same time? This is "Local Area Connection 3". What happened
    to 1 and 2?

    Regards, Ian
    Ian Northeast, Feb 5, 2008
  9. Eddy

    Eddy Guest

    If I set up a "Broadband" connection in "Network Connections" it tries
    to reach the ISP via "WAN Miniport" . . . returns the message "Remote
    computer not responding".
    No, the above was gathered while not connected to the router. Will it
    help you if I do it while connected to the router?
    No, I'm trying to access the internet via the router. At the moment of
    course I am having to constantly switch between good old reliable
    external modem and the router in order to be able to access this
    newsgroup and your help.
    Weeks ago when I started into this router-hell I created fresh network
    connections because number 1 wouldn't connect me. They were all the
    same, as useless as each other, and I just deleted 1 and 2 and kept the
    one labelled 3.

    Anyway . . .

    Eddy, Feb 6, 2008
  10. Eddy

    Eddy Guest

    Done, as suggested, but unfortunately it doesn't make the slightest

    What galls me is that as I write this message to you, via the good old
    reliable external modem, the router is sitting beside me with its
    broadband light showing RED. In other words, when the router is plugged
    into the ADSL phone-line filter it is ORANGE. So it is registering a
    degree of connectivity to the internet but not "enough". The external
    modem doesn't have these two states: it always fully connects. Why is
    the router only able to manage the half-way mark, ORANGE????????

    Eddy, Feb 6, 2008
  11. Eddy

    Bernard Peek Guest

    Interesting. When you have the modem connected it appears as an ethernet
    port, and shows the external IP address assigned by your ISP. That's the number. What I was expecting to see was a similar report
    but showing the details of your network card. The fact that the network
    card doesn't show up in the report is definitely significant.

    It appears that your OS is either not recognising the network card at
    all, or that you don't have the TCP/IP protocol bound to that network
    card. Either would explain why the IPCONFIG program only shows one
    ethernet connection - the modem. It should show the modem and the
    network card.

    Open the network connections folder and you should see two different
    connections. One will be for your modem. The other should be for the
    network card. If you don't have a network connection for your network
    card you need to create one.

    When you do that you need to make sure that it uses the TCP/IP protocol.
    The settings for the TCP/IP protocol should have DHCP enabled, this
    means that the network card will get its configuration information from
    the DHCP server that is in the router.
    You shouldn't need any additional software to connect using a router.
    The BROADBAND LINK indicator has three states. RED, when the phone cable
    is unplugged or perhaps if there are two modems connected to the same
    phone line. AMBER when the router's modem is connected to the phone line
    and ready to connect, but hasn't actually logged on (possibly because it
    doesn't yet have a login ID and password set.) GREEN, when all of the
    hardware is working, properly configured and exchanging data.
    OK. So although the hardware is working there is a problem with the
    software. What you should be able to do is open up a command-prompt and
    enter the command


    This should send a series of short messages from your PC to the router,
    and measure how long it takes to get a reply. I'm pretty sure that with
    your current system that this would not work. There is no usable
    ethernet connection between the PC and the router, even though the
    hardware is properly connected.
    It's showing that the hardware is connected and appears to be working
    properly. This probably isn't a hardware problem.
    To be boringly pedantic what we call a router may actually contain a
    router and a modem and a switch. If it plugs directly into the phone
    line it contains a modem. If it has more than one ethernet port then it
    also has a switch. But whatever else is inside the box, your PC is
    connecting to the router system inside the box.
    Fix the ethernet settings for your network card.

    What the IPCONFIG program should then show you is that your network card
    has an IP address (probably), it will have a default gateway
    of and DHCP should be enabled.
    Bernard Peek, Feb 6, 2008
  12. Eddy

    PeeGee Guest

    Under internet options (via IE or control panel) select connections.
    Does your system have a Dialup entry - if so, is it set for "never dial
    a connection"? It should not prevent the modem being used directly and I
    have seen this cause problems with dial-up to ADSL changes.
    It will (only) help if they are router details :) I assume the router
    plugs into the (cable) modem?
    Router problems are very often not a router problem :) It is the change
    of device and Windows inability to cope easily that are the problem. If
    you have a working ethernet connection to the modem then it will work
    with the router - *provided the windows settings are change as appropriate*.

    A few other things:
    The laptop has no problems using wireless. What happens if you connect
    the laptop via ethernet?

    How do the laptop IPCONFIG settings compare with the desktop (the
    ethernet settings should be the same - apart from the IP address)? Also,
    the internet options/connections details?

    Have you enabled security on the wireless? (Routers often (should)
    require a wired connection to do this.) It doesn't prevent someone
    getting access, just makes them look for an easier route. Basic MAC
    filtering and WPA or WPA2 with a 63 or 64 character pseudo-random code
    string would be a start (you can Google for a code generator and
    cut/paste the string you get).


    The reply address is a spam trap. All mail is reported as spam.
    "Nothing should be able to load itself onto a computer without the
    knowledge or consent of the computer user. Software should also be able
    to be removed from a computer easily."
    Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)
    PeeGee, Feb 6, 2008
  13. Eddy

    Eddy Guest

    In my Network Connections window are the headings Dial-up, LAN or
    High-Speed Internet, and Wizard. Under the Dial-up heading is my
    external modem connection. Under the LAN or High-Speed Internet heading
    is "Local Area Connection 3". Under the Wizard heading are "New
    Connection Wizard" and "Network Setup Wizard". The "Local Area
    Connection 3" connection relates to my Realtek Fast Ethernet Card.
    I've just looked at the settings for the TCP/IP protocol for my "Local
    Area Connection 3" and in Properties > Advanced I can see "DHCP
    enabled". (No numbers or anything to its right. Just "DHCP enabled".)
    Yes, what you say corresponds with what I have found by googling. More
    specifically, 2WIRE say the AMBER light means:
    * Setup Wizard Error
    * No PPP Login Service Found or No ATM Circuit Found or Unable to
    find Domain Server or Incorrect Username/Password

    * Physical connection exists, but HSI account is not yet active or
    configured or the account has been disabled
    * Incorrect key code entered for account type
    * AT&T customer logging on with prodigy.net login, rather than
    * Domain server outage
    (The router is connected at the moment, so I'll try this test later -
    even though you suspect it won't work because of the problem.)
    OK. This is narrowing it down.
    Thanks for clearing this up. (The PC ignores whatever else is in the
    router box and only connects to the router.)
    By "Fixing the ethernet settings for your network card" do you mean the
    job above, i.e. ensuring DHCP is enabled in the "Properties" of my
    "Local Area Connection 3"?
    Thanks for the help.

    Eddy, Feb 6, 2008
  14. Eddy

    Eddy Guest

    I have found the above set to "Dial whenever a network connection is not
    present". Is this wrong. Should I change it to one of the other two
    OK. So I need to post here the readings I get when "fully" connected up
    to the router. I'll do that later.
    OK, but note that I don't use the ethernet connection to my external
    modem. When I use the external modem I connect to my computer via a USB
    port. Does this shed light on things?
    Can't remember. But will try that later and report back.
    Will look into these later too.
    This (above) is beyond me. My head's splitting with all this confusion.
    But I'll come back with answers to the points further up.

    Eddy, Feb 6, 2008
  15. Eddy

    Bernard Peek Guest

    According to the IPCONFIG data "Local Area Connection 3" is your modem
    not the ethernet card. You need to create an entry for the Realtek card.
    When you have done that make sure that it is set up to get its IP
    address and DNS settings from the router.
    If DHCP is enabled I wouldn't expect there to be any numbers. It's
    normal for modem connections to use DHCP.
    No, what I mean is create a network connection that uses your network
    card and not the modem.
    Bernard Peek, Feb 6, 2008
  16. Eddy

    Tim.. Guest

    The router obviously is unable to supply an IP address to the PC when the PC
    is set in 'auto' mode. Therefore I am guessing the router has had its DCHP
    disabled for some reason in a previous life???

    Could you tell us again what router this is please.

    Tim.., Feb 6, 2008
  17. Eddy

    PeeGee Guest

    [snip and start again!]

    I'm a bit confused here (not unusual though) ;-)

    Your router: is it cable (ie plugs into a cable modem) or an ADSL
    modem/router combo?

    If your laptop connects ok through the router using a wired connection
    (ie it doesn't have the USB software on it), are you prepared to
    uninstall the USB crapware on your desktop to get a (relatively) clean
    system to try (you can always put it back again)? If you are going to
    "only" use the router when you get it working, it's a good idea to get
    rid of it anyway. (In an extreme case, you may have to live with using
    the laptop while you finalise the desktop settings.)

    As Bernard said, you do not appear to have a connection for the realtek
    card. The easy way to get this is probably to delete the card from the
    device manager list and select "refresh" to get it back again. That may
    result in one of the earlier connections re-appearing. It should also
    mean that DHCP and DNS are reset to automatic.


    The reply address is a spam trap. All mail is reported as spam.
    "Nothing should be able to load itself onto a computer without the
    knowledge or consent of the computer user. Software should also be able
    to be removed from a computer easily."
    Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)
    PeeGee, Feb 6, 2008
  18. Eddy

    Eddy Guest

    Well, Bernard, I am beyond confused now! You say my IPCONFIG data show
    that my "Local Area Connection 3" is a modem not the ethernet card, but
    in the "Network Connections" window there is written to the right of the
    words "Local Area Connection 3", the words "Realtek Fast Ethernet Card .
    . .". So, if the IPCONFIG data shows that "Local Area Connection 3"
    is a modem, then there must be one hell of screw-up somewhere.

    Eddy, Feb 7, 2008
  19. Eddy

    Eddy Guest

    You and me both, except I'm about to walk right up the wall!
    The router plugs into an ADSL Filter along with the phone, and so the
    two are plugged into a phone-line. I don't have cable internet.
    Interesting. You think the root of the problem, internal confusion
    within the desktop, is conflict caused by the USB-modem setup. Phew.
    If I uninstall all that, and lose the only precious internet connection
    we have . . . I don't think it's worth the risk. I've just about had
    enough of this router business.
    I see no harm in giving that a try, i.e. deleting the realtek from
    Device Manager - since it isn't serving me properly as things stand.
    I'll try it.


    Eddy, Feb 7, 2008
  20. Eddy

    Eddy Guest

    I wouldn't know. I bought this one from DigiDave in the Channel Islands
    via Ebay and it was sold to me as being in perfect condition.
    Hi, Tim. Thanks for not giving up - though I'm ready to!!! :-(

    The router is a 2WIRE 1701 HG.

    Eddy, Feb 7, 2008
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