What would you do if this happened to you?

List of things happened reguarding this manner in view of owner.

Computers RAM playing up, don't know what is wrong.

Ring company brought computer off (brought whole computer off computer
shop as a whole computer (not components))

Return under warrenty to Auckland. (from hamilton)

1 week later gets machine back but won't boot at all.

return to company.

1 week later gets machine back. Floppy drive is pushed right back into
case so you can't get a disc in it.

Machine is working fine but no floppy drive.

Pull side off machine to inpect.

Floppy drive not plugged into motherboard.

floppy drive not screwed in

hard drive/floppy drive bay is bent sideways.

hard drive is screwed in on one side and on an angle.

Motherboard is 'flopping' about on one side. closer inspection shows
clips that hold the motherboard to the case are broken.

Network card has popped out at the rear of the card, bending the 'stick
bit' that screws it to the case.


Plug floppy drive in and network card and boot machine to find it is
working fine.


What would you do?

 

Claim for damage in transit.
Did you sign off with the courier?
Bad luck if you did!

 

This is where the whole thing takes an ugly turn. I am sure this has
happened to someone plenty of times before.

The machine is my fathers and had it returned to his work. Signed yes but
not inspected. I was talking to him before and he has now decided to do
nothing and take it as it comes.

 

Get your money back..

Seems like you bought Crap.

 

I am sure it is not my place to trash this firm. I believe any trashing
of a firm should be done 'from the horses mouth'

Therefore I am not going to say what firm it was but it is an established
computer shop (rather than a retail store)

I guess every firm has their bad days. I just can't figure out what would
have broken the motherboard clips like that or bend the inside so badly.
After all, the outside remains undamaged.

 

this quote is from cowboyzlinux of Sun, 20 Jul 2003 06:46 :

If it is a reputable firm, they'll see their customers right. (If they know
about the problem, that is.)

If it is a damage in transit problem, it should be covered by the transport
companies insurance. That's what it is there for.

You or your father should speak up and let the computer company know that
things aren't right. You have to at least give them a chance to fix
things.


HTH

Peter

 

Bad days or not, this is inexcusable. I would have taken a photo and
emailed it to the manager or someone else in high authority and
complained bitterly. If it is the first time then I would likely leave
it at that. If not, then I would inform them that I will not use their
services again due to their poor service and lack of quality control.

 

Email this thread to their net sales contact and
ask them the same question.

 

On second thoughts I don't think the courier would unscrew your
floppy.

 

Tell them.

 

Or unplug it from the motherboard.

Cheers,
Nicholas Sherlock

 

It may be the courier's fault.

Cheers,

Cliff
--

Signed and sealed with Great Seal of the Executive
Council of the Internet, by The Master of The Net.

 

No it wasn't .

ACtually, funny you should say that cause I buy all my stuff from OEM and
find them excellent.

 

I have had a few problems with them in the past (couple of years agio,
but I think they have improved their service since.

You should take some digital images of the damage for your record, and
contact the computer shop with your concerns.

 

If the shop says it must have been damaged in transit, it is their
responsibilty to sort it out for you, as they have the 'contract of
carriage'. Whatever the case, the shop needs to get it back to remdy
the problem, and within a reasonable time period. Insurancve claims
with a courier take many months, however the shop should reapir it
instantly for you, and them recover costs from their courier.

 

That the floppy wan't screwed in properly or connected to the
motherboard?

That the hard drive is only screwed in on one side?

The other stuff could conceivably be the courier, but given the
problems above, I would be mighty suspicious.

 

Same here.

 

Thats a good idea but I have found that they will NOT allow you to open a
package prior to signing for it. You can refuse it as damaged and it will be
returned to sender. Or you can ask to inspect it which has to be done at the
depot. The courior who turns up at you door is not permited to open the
package and as you have not accepted it neither can you.

At the depot you will bet treated like a malcontent, If you as the reciever
want to inspect the item prior to signing for it you will need to fill out
some forms. The sender is then contacted to give authority for the courior
company and to allow you to act as an agent of the sender and to open the
item (not always as some have it in their terms that damage items may be
inspected at depot) In a few days the will ring you and tell you that they
can open the package, you return and open the package, sign it is ok or
refuse it.

It is a very longwinded affair and not one I advise any body to get involved
in. IF an item looks at all like it could be damaged REFUSE it. Call the
sender and tell the why. When the get it back the sender can verify its
condition, repackage it and send it again.

I usually get reasonable service from couriors however all I see is the guy
who delives to me.

 

You just sign for it as 'not inspected' . This does work.

 

Well, then you should always have the parcel inspected at the depot
particularly if it contains items that can be damaged by rough handling
in transit without visible external damage.

Then they will have to re-deliver it from the depot to your place.
Then you will have to have it inspected at the depot because it might
have been damaged in transit.

Repeat ad infinitum until they get the message.

If they refuse to cooperate at any step of the way then they
can be taken to court for breach of contract.

Otherwise the courier will never learn their lesson.