After buying DVDs for three years, my luck finally ran\nout and I found myself with a defective DVD: the second\ndisc in "The Matrix: Reloaded". The disc would not play\nat all on two players, and the center ring area had a\nweird look to it and some legible words that I can't\nremember now.\n\nI don't usually buy DVDs at Wal-Mart, but I was there,\nand the sale price was good, so I picked it up. What I\ndidn't notice was that Wal-Mart for some reason stuck\ntheir own UPC symbol on the shrink wrap over the real\nUPC symbol.\n\nUnforunatley, Wal-Mart employees don't know about it,\neither. So there I am at the customer service desk with\na receipt that doesn't match the DVD I'm exchanging.\n\nI realized what happened pretty quick, but I had to\nexplain it to three different employees and finally some\nkind of manager to convince them that I am in fact\nexchanging for the same item -\- 'cos the fact that the\ntwo copies look exactly the same isn't enough. It took my\ntwenty minutes to make the exchange.\n\nNothing against Wal-Mart in general, but when it comes\nto DVDs specifically, I'm unlikely to shop there again\nwhen there are better suited stores in the area. I'm venting,\nof course, but it's also kind of a "watch out!" in case\nyou ever have to exchange something at Wal-Mart.