VSS Errors on Windows Server 2003 R2 x64 w/SP2

Discussion in 'Windows 64bit' started by =?Utf-8?B?TGFycnk=?=, Aug 15, 2007.

  1. Hey guys,

    My netbackup software has been failing on all 4 x64 servers I put into
    production. After working with Symantec, we've determined that VSS is the
    culprit.

    Using ntbackup, I tried to do a system state backup on the servers and they
    failed. Here is the report from the ntbackup job:

    Backup Status
    Operation: Backup
    Active backup destination: File
    Media name: "Backup.bkf created 8/15/2007 at 1:25 PM"

    Volume shadow copy creation: Attempt 1.
    Timeout before function completed

    Error returned while creating the volume shadow copy: 0xffffffff.

    Error returned while creating the volume shadow copy:ffffffff
    Aborting Backup.

    ----------------------

    The operation did not successfully complete.

    ----------------------

    Backup Status
    Operation: Backup
    Active backup destination: File
    Media name: "Backup.bkf created 8/15/2007 at 1:30 PM"

    Volume shadow copy creation: Attempt 1.
    Timeout before function completed

    Error returned while creating the volume shadow copy: 0xffffffff.

    Error returned while creating the volume shadow copy:ffffffff
    Aborting Backup.

    ----------------------

    The operation did not successfully complete.

    ----------------------

    In addition, when the netbackup job attempts a backup, it fails and turns
    off the VSS service on the servers. Here is the error log that it generates:

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 12302
    Date: 8/15/2007
    Time: 11:52:25 AM
    User: N/A
    Computer: CCPS-GBIIS1
    Description:
    Volume Shadow Copy Service error: An internal inconsistency was detected in
    trying to contact shadow copy service writers. Please check to see that the
    Event Service and Volume Shadow Copy Service are operating properly.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20 - Code:
    0008: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0010: 30 30 30 30 37 32 37 34 00007274
    0018: 2d 20 43 61 6c 6c 3a 20 - Call:
    0020: 42 55 45 43 58 4d 4c 43 BUECXMLC
    0028: 30 30 30 30 37 32 31 39 00007219
    0030: 2d 20 50 49 44 3a 20 20 - PID:
    0038: 30 30 30 30 32 30 36 30 00002060
    0040: 2d 20 54 49 44 3a 20 20 - TID:
    0048: 30 30 30 30 32 37 37 36 00002776
    0050: 2d 20 43 4d 44 3a 20 20 - CMD:
    0058: 22 43 3a 5c 57 49 4e 44 "C:\WIND
    0060: 4f 57 53 5c 73 79 73 74 OWS\syst
    0068: 65 6d 33 32 5c 6e 74 62 em32\ntb
    0070: 61 63 6b 75 70 2e 65 78 ackup.ex
    0078: 65 22 20 20 20 20 20 20 e"
    0080: 2d 20 55 73 65 72 3a 20 - User:
    0088: 48 51 5c 6d 6f 72 70 68 HQ\morph
    0090: 65 75 73 20 20 20 20 20 eus
    0098: 2d 20 53 69 64 3a 20 20 - Sid:
    00a0: 53 2d 31 2d 35 2d 32 31 S-1-5-21
    00a8: 2d 31 31 32 31 33 37 31 -1121371
    00b0: 36 35 34 2d 33 38 37 37 654-3877
    00b8: 38 36 30 33 37 30 2d 33 860370-3
    00c0: 38 39 39 34 31 32 36 32 89941262
    00c8: 31 2d 35 30 30 20 20 20 1-500

    Any ideas on either?

    Thanks a ton,

    Larry
     
    =?Utf-8?B?TGFycnk=?=, Aug 15, 2007
    #1
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