As of 1/11/2006, vonage has grown so large in their customer base that\nthey no longer have the means to support thier existing customers. I\nhave just waited on the phone 35 minutes and 19 seconds to eventually\nget cut off. This is a joke!. I am switching to LINGO as they are\nsaid to have excellent customer service. If you don't believe me and\nhave a little time on your hands, go ahead and call thier support line\nthat is listed on their website and follow the prompts (all 500 of\nthem) that lead to customers needing help with a technical issue. You\nwill be on hold at least 45 minutes before getting to someone. And\nwhen you get someone, it's usually another dept that you will be\ntransfered to and they can't fix your problem. They open a "ticket'\nand tell you it will be fixed in 72 hours. then it doesn't get fixed\nand you are in an endless loop with these bastards.