Vodafone NZ sux (yet again!)

Discussion in 'NZ Computing' started by Your Name, Nov 10, 2013.

  1. Your Name

    Your Name Guest

    I'm certainly not the only one who thinks Vodafone are hopeless, and
    according to this letter to the editor from yesterday's NZ Herald,
    Vodafone are just as hopeless providing a mobile phone "service" as
    they are at providing an Internet "service" ...

    On Vodafone
    I spent last week trying to contact Vodafone by phone.
    No matter the time of day, I got a message saying its
    call centre was experiencing heavy demand and it could
    be some time before my call could be taken. So I drove
    to a Vodafone shop to get my problem sorted. No luck,
    the assistant said that she would have to call
    Vodafone on the same number and wait in the queue.
    Vodafone is a telecommunications company unable to
    communicate by telephone.
    Your Name, Dec 17, 2013
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  2. Your Name

    Gordon Guest

    Interestingly, IME, companies that contract out part of their service seem
    to think that exempts them from culpability and/or blame when cock ups
    happen with that service. Recent example, xtra/yahoo.
    My response is simply ... you paid them money for a service which they
    failed to provide. That's your problem, not mine. You sort it out. :)
    To me it reflects on the main company as they have the choice whom to employ
    as a subbie.
    Gordon, Dec 17, 2013
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  3. Your Name

    Your Name Guest

    Except that the contracted company can easily misrepresent itself, and
    most to some degree do (they only publish the positive quotes on their
    website for example, not the negative ones).
    Your Name, Dec 17, 2013
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