Vodafone NZ sux (yet again!)

I'm certainly not the only one who thinks Vodafone are hopeless, and
according to this letter to the editor from yesterday's NZ Herald,
Vodafone are just as hopeless providing a mobile phone "service" as
they are at providing an Internet "service" ...

On Vodafone
I spent last week trying to contact Vodafone by phone.
No matter the time of day, I got a message saying its
call centre was experiencing heavy demand and it could
be some time before my call could be taken. So I drove
to a Vodafone shop to get my problem sorted. No luck,
the assistant said that she would have to call
Vodafone on the same number and wait in the queue.
Vodafone is a telecommunications company unable to
communicate by telephone.

 

Interestingly, IME, companies that contract out part of their service seem
to think that exempts them from culpability and/or blame when cock ups
happen with that service. Recent example, xtra/yahoo.
My response is simply ... you paid them money for a service which they
failed to provide. That's your problem, not mine. You sort it out.
[/QUOTE]
To me it reflects on the main company as they have the choice whom to employ
as a subbie.

 

Except that the contracted company can easily misrepresent itself, and
most to some degree do (they only publish the positive quotes on their
website for example, not the negative ones).