Virgin / NTL broadband

Discussion in 'Computer Support' started by brenda, Feb 18, 2008.

  1. brenda

    brenda Guest

    I am paying Virgin for 20 mb broadband, the system is much slower and has
    been for months.
    I have run a broadband test which shows the broadband uploads and downloads
    at les than a 512 dial up modem.
    I am running WIN 98 on an old laptop bit we have three other laptops using
    wi fi on the same router running WI xp, what is going on here how do I
    double check the broadband speed so I can take on Virgin.
    brenda, Feb 18, 2008
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  2. brenda

    Rôgêr Guest

    This is one place:
    But there are many more. Just do a Google search for "Speed test"
    Rôgêr, Feb 18, 2008
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  3. brenda

    Gordon Guest

    You will fail. Your contract says "UP TO" 20 MB.......
    Gordon, Feb 18, 2008
  4. brenda

    sandy58 Guest

    Yep. But in the news lately there was a blurb about "an enquiry" into
    this. ???? :)
    sandy58, Feb 18, 2008
  5. brenda

    Desk Rabbit Guest

    What a load of bollocks that all is. Its perfectly clear what "up to"
    means. Will the same consumers who are "misled" by this plain language
    move on to motor manufacturers who fit speedometers with indications far
    higher than their vehicle is capable of reaching let alone maintaining?
    Desk Rabbit, Feb 18, 2008
  6. brenda

    Jim S Guest

    Have you tried dialling 151 and explaining your problem?
    You might be pleasantly surprised.
    Jim S, Feb 18, 2008
  7. brenda

    David Guest

    Is that BT ?
    They will not want to know, unless a fault effecting your line for normal
    voice calls.
    For Broadband they work to instructions from your ISP, who are BTs customer
    not you.
    Yes a surprise if BT help with Broadband
    David, Feb 18, 2008
  8. brenda

    Evan Platt Guest

    What is a '512 dial up modem'?
    Evan Platt, Feb 18, 2008

  9. Virginmedia's tech support should be able to assist you
    with configuring your PC -> [router] -> modem connection
    and the settings so that you're going at least as fast as
    any other 525 dial up modem can go. Using the 20 mb / 512
    formula, you should get at least a 39/40ths or 97.5% refund
    on all your bills paid for whilst you were running too slow.

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  10. brenda

    Jim S Guest

    We are talking cable here.
    151 on virginmedia phone (I just assumed the OP would have this)
    Jim S, Feb 18, 2008
  11. brenda

    why? Guest

    For me it's almost always 15Mbps+ and on good days 18Mbps.
    Which one? One of those that jumps off across 1 ocean or another and at
    varying times of day?

    Do try,
    It has an option for US and a UK destination test server.


    Assuming you mean just on the Win98 box, as you mention 4 altogether.

    If you do (it's Win98 only) then it's not a VM issue if the others are
    okay, you aren't clear on that point.
    There are / were also various theories about the NT class OS's (NT
    3.x/4.x/2000/XP/Vista being optimised for LANs and others not.) If your
    Win98 box was on dialup before it may need some tweaks.

    Saying that try transferring files locally and see if it's slow as well.
    Read the endless and ongoing posts in the VM support newsgroups about
    this issue. You will see the recommended tests. Do any test without a
    router and not over wireless.

    Check the modem config page and check you have the right config file.
    Also post the output of the signal levels when contacting VM.

    Do the tests the support newsgroup asks for.

    No router.

    Close all apps.

    From a cmd prompt , netstat -ano
    (or -an instead of -ano if a problem is reported with the options)

    The 4 ftp downloads, see the VM groups for details.

    Multiple traceroutes to

    You can also post the output of
    from a cmd prompt.

    why?, Feb 18, 2008
  12. brenda

    FieryFeenix Guest

    Seeing as you're used to using newsgroups, given a try?
    FieryFeenix, Feb 18, 2008
  13. brenda

    why? Guest

    They won't. First thing they tell everyone is to remove the router.


    why?, Feb 18, 2008

  14. OK... Good start, and what's your speed after that?


    My name is Bucky Breeder and I approve this message!

    New York, New York, USA, the greatest city in the whole wide world:
    Bucky Breeder, Feb 18, 2008
  15. brenda

    why? Guest

    Mine goes from 6.7Mbps to 18Mbps. The old router I have is only
    10Mbps/Half duplex :) on the WAN port.

    why?, Feb 19, 2008
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