USB External Hard drive problem

Discussion in 'Computer Support' started by Ray, Aug 28, 2004.

  1. Ray

    Ray Guest

    Hi Guys,

    Hope someone can help me out here. I just upgraded my laptop hard drive
    from 20g to 40g. In doing so I bought a external USB hard drive case so I
    can continue to use the 20g drive as portable storage. When it's installed,
    I do not see the external drive in My Computer. The OS sees the USB device
    and it configures it properly, but I do not see it in my computer. If I go
    into the device manager, I do see the hard drive in the drives area and also
    in the USB tab it's listed as USB Mass Storage Device. I'm running WinXP
    Pro on my laptop which is a Dell latitude C600. BIOS is the latest version
    A23, and WinXP has all of the latest patches with the exception of SP2.
    I've tried uninstalling the dirve and reinstalling it but I still get the
    same thing. Any help would GREATLY be appreciated.

    Ray, Aug 28, 2004
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  2. Go to Control Panel/Administrative Tools/Computer Management/Disk
    Management. Can you see the drive there, I think you will. It may
    simply require you to assign a drive letter to the drive.
    Edward W. Thompson, Aug 28, 2004
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