[UK-Bug] News .. Zen Internet

Discussion in 'Broadband' started by Andy M Jenkins, Jun 3, 2004.

  1. Andy M Jenkins, Jun 3, 2004
    #1
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  2. Andy M Jenkins

    b0yce Guest

    Nice to read, but I was just wondering what difference does it make when you
    migrate from a "Engineer Installed" as opposed to a "Self-Installed"
    product. Zen will not allow the migration from the "Engineer Install" - I
    can't see for what reasons??
     
    b0yce, Jun 3, 2004
    #2
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  3. Andy M Jenkins

    Nate Guest

    for customers who are maybe moving house and provider?
    only reason i can think..

    Nate
     
    Nate, Jun 3, 2004
    #3
  4. Andy M Jenkins

    chris Guest

    : Nice to read, but I was just wondering what difference does it make when you
    : migrate from a "Engineer Installed" as opposed to a "Self-Installed"
    : product. Zen will not allow the migration from the "Engineer Install" - I
    : can't see for what reasons??

    I am pretty sure they will allow it, as long as your new ISP actually
    supports incoming migrations to an engineer install product. However, I
    doubt many - if any - do.
     
    chris, Jun 3, 2004
    #4
  5. Andy M Jenkins

    Sunil Sood Guest

    Its a BT Wholesale limitation.

    "Engineer Installed" to "Self-Installed" migration is not currently
    possible.

    This is due to the fact that "Engineer Install" ADSL comes with a supplied
    ADSL modem/router (still owned by BT) and hence their are "ownership" issues
    as most ISP's want to transfer customers to "wires only"deals (where a ADSL
    modem/router isn't included in the package)

    "Engineer Installed" to "Engineer Installed" migrations are possible,
    however.

    Regards
    Sunil
     
    Sunil Sood, Jun 3, 2004
    #5
  6. Andy M Jenkins

    poster Guest

    probably contractual between ISP and BT Wholesale. Some time back
    when Claranet reduced prices for 'wires only' customers there was
    some statement that they would treat past customers with 'engineer
    installed' ADSL as if they were 'wires only'. Perhaps Steve (the
    MD), or someone at Clara could shed some light on it... Peter M.
     
    poster, Jun 3, 2004
    #6
  7. Andy M Jenkins

    poster Guest

    and cancelling might be the other option... someone told me he was
    wanting to switch from BTO 500k to another service. BTO offered him
    1000k for 26.50 a month to keep his business but then wanted to bill
    him more, and could find no reference to the lower price they offered
    so he is cancelling. They did send the bag to return the Alcatel, but
    didn't initially want it back (it was automatic when switching him to
    1000k - now he is closing his account he will be happy to return it,
    as he has a router in place anyway... Peter M.
     
    poster, Jun 3, 2004
    #7
  8. Andy M Jenkins

    Stuart Guest

    I went from an "BT Engineer Install" to "Free Zen Install" - but on another
    line. Suffice to say BT never asked for the Stingray back.
     
    Stuart, Jun 3, 2004
    #8
  9. Probably because BT make it complicated. When I made such a move - it
    was before migration was possible - I didn't move home but changed ISP.
    I had to have the old one disconnected (Engineer installed) and started
    a new self-install. BT refused to install the new ADSL since there was
    an incompatible service - ADSL. It had been disconnected, but as we
    still had the equipment they had "leant" us they would not release the
    "service". Considering that we had paid a high installation charge and
    terminated a one year contract after three months (and paid the
    remaining nine months), one would have thought that they had more income
    from that termination and a new installation than the cost of a modem
    and face-plate.

    Indeed, I would have thought the time taken by the engineer to come and
    remove these items was rather more than their value.

    I can fully understand an ISP wanting to avoid the unnecessary and
    additional complications this sort of nonsense will create for them.
     
    John Underwood, Jun 4, 2004
    #9
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