Trying to get rid of Office Professional Trial

Discussion in 'Windows 64bit' started by Renny Bosch, Nov 20, 2012.

  1. Renny Bosch

    Renny Bosch Guest

    Two years ago I bought a computer with Windows 7 x64 and Office Home and
    Student 2010 pre-installed. It also came with Office Professional Trial

    Everything went well till about a month ago, when suddenly while
    debugging some VBA code associated with a control button in an Excel
    spreadsheet I got a message telling me my Trial software had expired and
    I could buy a full version. I chose to remove the trial version
    instead. At the end of the removal process it asked me for the Product
    Key for Office Home and Student 2010. I entered it and it ran the Setup
    wizard to register the software.

    Ever since then periodically (about every other day) it asks me for the
    Product Key all over again. There was no indication that anything had
    gone wrong with the installation, yet it doesn't seem to have taken

    What can I do to heal this machine?
    Renny Bosch, Nov 20, 2012
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  2. Renny Bosch

    VanguardLH Guest

    You claim you purchased a computer that had BOTH the "Home and Student
    2010" *AND* the Professional (trial) versions installed at the same
    time? It came with one, you installed another (without installing the
    other version), you uninstalled one, and now have to activate the
    remaining one. Or it came with one, you uninstalled it and installed
    another (probably the Pro trial), uninstalled the Pro, reinstalled the
    prior version (probably the Home version), and

    If one of the versions was a real full version then you should've
    received installation media for it; otherwise, as often is the case, the
    garbage bundled with the OS on pre-built computers are trial versions so
    both the Home and Pro were trials. Did you get a license for the Home
    version (probably what came bundled with the pre-built computer) along
    with its installation media?

    When you uninstalled the Pro trial version, did you uninstall ALL of it?
    After uninstalling it, was there any remaining components of Office
    whether they be for the Home or Pro version? You didn't make clear how
    you installed or uninstalled the software. Office will permit a mix of
    components from different versions of it (except for Outlook), so you
    could have Word from one version and Excel from a different version of
    Office; however, integration features between them won't work. From
    your description, it is unclear if you did a clean install of Home, if
    you uninstalled it before installing Pro, if you did a mixed install
    where some parts of Home and Pro were installed concurrently, and if you
    did a full install of all components of Home after you did a full
    uninstall of all components of Pro.

    Sometimes the fix-it wizards get rid of remnant garbage from the
    registry that the uninstaller leaves behind. While the following has
    "2003" in its name, the Office Removal Tool probably works across many
    versions of Office:

    The page mentioning a Office 2010 Resource Kit ends up pointing to a
    2013 version:

    Another possible cleanup tool would be the Revo Uninstaller program.
    The real-time install monitor requires their payware version but the
    freeware version still provides cleanup using their hardcoded rules.
    Then after cleaning out the remnants for all versions of Office, install
    the ONE version you want to keep.
    VanguardLH, Nov 20, 2012
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  3. Renny Bosch

    Renny Bosch Guest

    Wow, what a thorough, thoughtful response. I will do some homework and
    reply, after I get back from a Thanksgiving trip. Meanwhile I just
    wanted to say thank you, VanguardLH. Happy Holidays!

    Renny Bosch, Nov 21, 2012
  4. Renny Bosch

    Renny Bosch Guest

    I bought an HP computer and had them configure it to include Office Home
    and Student. It also contained Office Professional Trial, and in fact I
    remember using Access to experiment a little, but didn't stick with it.
    I just used Word and Excel. though within Excel I used Visual Basic to
    write some macros. I did not install Office Pro, did not pay for it,
    and did not receive any media for it. I did receive media and Product
    Key for Office Home and Student.

    When a month ago I got the message that Office Pro Trial had expired, I
    followed a procedure to remove it by clicking various options on the
    menus presented to me, which I can't reproduce now.

    I did notice one interesting thing. When it asked me to enter the
    Product Key for the n'th time, I simply closed the window. After some
    confirmation messages, it closed and then a new window came up saying
    installation of Outlook has been canceled. So I am wondering if Outlook
    is the culprit here. I never use Outlook, and wouldn't care if it were

    Thanks again for any help.

    Renny Bosch, Nov 29, 2012
  5. Renny Bosch

    VanguardLH Guest

    You can have multiple versions of all components of Office installed at
    the same time on the same host EXCEPT for Outlook. When you install
    another version of Office that includes Outlook, you get prompted if you
    want to keep the old or new version of Outlook. You only get to keep
    one version: the old or the new one but not both. So if whomever did
    the software config (perhaps the online vendor from whom you purchased
    the computer with the pre-installed software) probably used an image of
    the software to put on your hard disk and then installed Office Pro.
    When it got to where the person got asked whether to keep the old or new
    version of Outlook, or if they use a silent install (via scripts) which
    accept the defaults, the new version of Outlook got installed - but this
    was a from the trial version of Office. When Office Pro expired, so did
    the new version of Outlook included in the Pro suite. When the trial
    expires and you uninstall the trial Pro suite, you'll be left with the
    other [old] version of Office except you won't have Outlook. The
    Outlook from the old version suite got removed when the Outlook for the
    new version suite got installed. To get Outlook back for the old
    version suite, you run its Change option in Add/Remove Programs and
    select to include Outlook. Since you are modifying the Office selection
    by adding more components from that old suite, you'll need the
    installation media for that old version from which the old version of
    Outlook can be obtained.
    See "Multiple versions of Outlook" section.

    The above explains why Outlook would be missing after uninstalling a
    later version of Office atop an existing installation (and keeping both
    versions except for Outlook). Yet you never mentioned using Outlook.
    You didn't mention loading Outlook or using a "Send to e-mail" option in
    a program that would try to find Outlook (since it's probably still
    listed as the default e-mail client although the program no longer
    exists on your hard disk).

    You could try using the Help -> Repair option in any component of that
    old version of Office that remains installed on your hard disk to see if
    it will stop on whatever is triggering the alert to enter the product
    key. Since any fixes or changes it makes requires the install CD,
    you'll need it handy in case the repair wizard wants that media.

    Because you had two versions of Office jumbled together with concurrent
    installation under the same instance of Windows, you may end up having
    to uninstall and reinstall the Home edition. However, there's always
    some remnant crap left behind after uninstall programs either because
    their uninstaller was incomplete or due to entries or files created by
    Windows during the use of the program that the uninstaller would have no
    clue about (it uses a log created during install to know what to
    uninstall, and that log doesn't contain anything about registry or files
    created by *using* the program after installation has completed).
    That's why I'd probably hunt around the registry for remnant entries and
    look for remnant files to get rid of (after first saving a backup
    image). However, that's beyond most users so I'd recommend using an
    uninstaller that has a database of applications listing what registry
    entries and files need to be removed to purge an app from your system.
    One such uninstaller program is Revo Uninstaller. The paid version
    includes a real-time monitor to watch changes made by installs so it
    knows what to remove later. You don't need that plus you've already
    installed the programs while not monitored by Revo. The free version of
    Revo Uninstaller includes a database of apps and can be used to clean
    out remnants left behind after uninstalling a program. So you could
    uninstall the trial version (you already did that), uninstall the Home
    edition, and then use Revo to purge remnants for both versions. Then
    start over with a new install of the Home edition of Office.

    Then there are specialty uninstallers that claim to do the uninstalls
    and/or following cleanup, like:


    Warning: I've never used this program and don't recall visiting this
    site so I can't tell you if this is good or badware or crapware.

    Something here might also help to do a cleanup of the uninstall of the
    2010 trial version:

    Whatever you use, first save a backup image. Then if the cleanup
    generates severe problems, like Windows won't load anymore, you can use
    the backup's rescue CD to restore the image. You'll be back to the
    prior state with the sporadic prompt for product key but you'll have
    working OS again.
    VanguardLH, Nov 29, 2012
  6. Renny Bosch

    Renny Bosch Guest

    I chose the Revo route. So I downloaded Revo Uninstaller Free. Then I
    uninstalled Office Home & Student using Control Panel, Programs and
    Features. Restarted.

    Ran Revo. It did not offer any Office programs to clean up. But it did
    show "Microsoft Outlook Social Connector Provider for Windows Live
    Messenger 32-bit". I had it uninstall that one, using the default
    mode. At the end it reported no leftover items found. Restart.

    Installed Office H & S from my original media. All went well until I
    tested Excel. (The exact sequence that had produced the problem
    before: I opened the spreadsheet that has the control button that
    invokes my VBA code, clicked View Code, set a breakpoint, came back to
    the spreadsheet and clicked the button. When it hit the breakpoint, in
    the Locals window I clicked the + next to Me.) Bingo! It asks for
    Product Key. I entered the Key, it validated it, then reported
    Configuration of Office Home & Student Complete. When I closed that
    window, it reopened it and asked for the Key all over again. Patiently
    I entered it. This time after reporting Configuration Complete and I
    closed the window it did not re-ask for a Key.

    Is there a chance that if I removed Outlook the problem might go away?
    Renny Bosch, Nov 30, 2012
  7. Renny Bosch

    Renny Bosch Guest

    On 11/30/2012 12:36 PM, Renny Bosch wrote:

    .. . . . .
    After posting this message I retried the sequence but did not enter a
    Key. Instead I just closed the window. It then came up with a message
    that configuration of Office was canceled. After I closed that window a
    new one came up titled _Microsoft Outlook_, and saying MS Office "cannot
    verify the license for this application. A repair attempt failed or was
    canceled by the user. The application will now shut down."

    So it still looks like Outlook is causing some problem here.
    Renny Bosch, Nov 30, 2012
  8. Renny Bosch

    VanguardLH Guest

    That's not part of MS Office. It's an add-on to Outlook to add the
    Deltasync protocol to Outlook (I think Outlook 2010 has support
    included, or maybe it was 2007). For OL2003, you need it ONLY if you
    want IMAP-like access to your Microsoft account (Hotmail,,
    Live). It's Microsoft's proprietary version of IMAP with added sync
    function to contacts and calendar. OL2003, and earlier, supported
    WebDAV which was Microsoft's prior proprietary IMAP-like protocol, so
    the Outlook [Social] Connector add-on would add Deltasync to those
    earlier versions of Outlook. While I have Outlook 2003 and do have
    Hotmail, Live, and Outlook e-mail accounts (all separate of each other),
    I don't bother with that add-on since I only use POP to access my e-mail
    accounts. POP has no recognition of folders (there are no folder
    commands) and only understands the concept of a mailbox (which is the
    default Inbox folder when you use the webmail interface to your
    account). I only want to retrieve e-mails that get left in my Inbox
    folder up on the server after apply anti-spam and user-defined filters.

    So, with Outlook no longer installed then there's no point in leaving
    any of its add-ons installed. However, when you reinstall Outlook, and
    if you want to use Deltasync to access your Microsoft e-mail account(s),
    you'll need to reinstall that add-on. The only e-mail protocols that
    their e-mail servers support is POP and Deltasync. They don't support
    IMAP. WebDAV support got yanked back in September 2009.
    While you want Outlook to be at the same level as the other components
    of MS Office for integration features to work between them, it doesn't
    sound like you are trigging any integration features but then I don't
    know your VBA script does. For example, is your script accessing the
    contacts list from Outlook to use in populating some fields in records
    in your database, or doing the opposite to shove a list of e-mail
    addresses in Excel into Outlook for doing something like a mail merge?
    If your script doesn't need anything from Outlook that I don't see that
    the presence or absence of Outlook will have any effect.

    Apparently the only time you are getting hit for inputting the Office
    product key is when you run your script. You haven't mentioned that the
    prompt shows up otherwise. It is unclear if "periodically it asks me
    for the product key all over again" is due to you reexecuting your
    script. I suspect your script is the culprit.
    VanguardLH, Nov 30, 2012
  9. Renny Bosch

    VanguardLH Guest

    Since your "sequence" involves running the script, it certainly looks
    like it is trying to access something in Outlook. There was a security
    update way back in 2002 that blocks by default an external process from
    accessing data in Outlook unless a special model is used for
    communication between Outlook and the external app. There were some
    workarounds developed to include with those external products to help
    them conform to this security model (I think it was called something
    like Resplendence but I'm not sure anymore). Mapilabs has an free
    add-on for Outlook where you can grant access to Outlook for a specific
    external process. Everytime thereafter when the external process wants
    to access Outlook's data, like contacts, the Mapilab add-on will permit
    that access if the process was previously added to its whitelist.

    Something you are doing in Excel with your script is trying to access
    data from Outlook. Note that the Home editions of MS Office do NOT
    include Outlook. So your script is trying to utilize an integration
    feature between Excel and Outlook or otherwise trying to access data
    from Outlook when Outlook isn't even there.

    Notice the Home editions do NOT include Outlook. Your script is
    triggering an integration function or data access method to a component
    (Outlook) that doesn't exist on your host.

    I've done very little with VisualBasic with me probably doing VB code
    over a decade ago and that was merely to create a context in which I
    could add an ActiveX control for a product that my company wanted to
    test. I might not see where your VBA macro is doing something with
    Outlook but the folks below might be able to decipher your code:

    If you wrote the VBA macro then you should know what it does. If you
    got it from elsewhere then maybe it's author knows and may respond to a
    request for clarification on its purpose and behaviors. Otherwise, ask
    the folks in a VBA newsgroup for help on determining why your script is
    "touching" Outlook (which isn't installed).
    VanguardLH, Nov 30, 2012
  10. Renny Bosch

    Renny Bosch Guest

    Yes that seems to be it. I removed Outlook. Restarted. Retested my
    Excel code and it worked without any requests for a Key.

    Thank you for your help. This was a tough one. Merry Christmas!

    Renny Bosch, Dec 4, 2012
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