Tiscali issues more..

Discussion in 'Broadband' started by Harry Bloomfield, Feb 28, 2014.

  1. Tiscali are still insisting that there is no issue with their side of
    things...

    The issue would now seem to have spread to affecting all servers,
    rather than just TalkTalk ones.

    They are offering too send an engineer out test check the line and
    setup out, which I have refused working on the assumption that...

    I have tried several routers, which I can instantly swap into use,
    several PC's and all exhibit exactly the same problems. I also have a
    rock steady connection which never disconnects, connects consistently
    at 18Mb and never, ever logs any errors on either LAN or WAN. Left to
    its own devices, my router would remain connected for years. We are on
    copper, close to the exchange and our phone is equally reliable, with
    no noise on the line ever.

    At the moment it is varying tremendously in my ability to connect to
    sites - sometimes it loads pages instantly, sometimes it takes repeated
    attempts to load a page, sometimes it will not connect at all,
    sometimes it reports as unable to even find the site which I know is
    there. Usually I can ping them and I get sub 35mS ping times despite
    not being able to load the pages.

    Was I right to refuse the engineer and pass the issue back to them and
    their network?
     
    Harry Bloomfield, Feb 28, 2014
    #1
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  2. Oh, and broadband speed tests, even now with all of these issues are
    consistently good for our line speed at 14 to 15Mb down and over 1Mb
    down.
     
    Harry Bloomfield, Feb 28, 2014
    #2
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  3. Harry Bloomfield

    Jeff Gaines Guest

    What about trying a public DNS server?
    Google's open DNS servers are 8.8.8.8 and 8.8.4.4.

    If they work OK it's your ISP's DNS servers that are the issue.
     
    Jeff Gaines, Feb 28, 2014
    #3
  4. Jeff Gaines explained on 28/02/2014 :
    I'm already using openDNS's servers, but having tried others, it
    doesn't make any difference when I have these issues.
     
    Harry Bloomfield, Feb 28, 2014
    #4
  5. Harry Bloomfield

    Roger Mills Guest

    Dunno. Were they going to charge you for sending an engineer? If not,
    why let him/her come to see the problem first hand. You might then get
    something done about it.
    --
    Cheers,
    Roger
    ____________
    Please reply to Newsgroup. Whilst email address is valid, it is seldom
    checked.
     
    Roger Mills, Feb 28, 2014
    #5
  6. Harry Bloomfield

    Graham J Guest

    Have you thought of changing to a proper ISP?
     
    Graham J, Feb 28, 2014
    #6
  7. Graham J expressed precisely :
    That is plan B and all set up to run, assuming they fail to get
    themselves sorted out quick.
     
    Harry Bloomfield, Feb 28, 2014
    #7
  8. Harry Bloomfield

    Roger Guest

    What about MTU? Have you tried making it smaller? (It probably
    isn't that; I think if it was too large for some sites they
    would always fail, not just sometimes.)
     
    Roger, Feb 28, 2014
    #8
  9. Harry Bloomfield

    Graham. Guest


    This is what you get, snapped by me at the house opposite some time
    ago.

    https://www.flickr.com/photos/g3zvt/8284773494/

    It is very likely that you have more of a clue than the Brightsparks
    engineer, but look at to as an exercise in "Due process".

    ie TT are reluctant to escalate faults to Openreach until their tame
    engineer confirms you are not doing anything silly with filtering or
    extension wiring, so make sure you show him a minimalist installation
    when he comes.
    Ideally a filter plugged into the NTE5 hidden socket with your router
    and one simple POTS phone plugged into it.
     
    Graham., Mar 8, 2014
    #9
  10. An update on the past seven days....

    Last Sunday at around 15 to 16:00 it went back to a very variable
    service, instead of almost no service at all. The variable service
    continued through to Wednesday afternoon, when the variable element
    ended and I was once again able to rely on a continuous full speed
    service. On Thursday morning a new TT specific model of router was
    delivered, to replace one they had sent out earlier which died during
    the setting up process. I put into service late Thursday.

    The situation since Wednesday up to today has remained absolutely
    stable, which suggests they have fixed the issue.

    My original connection speed before all of these issues started was
    18Mb, but now it is 14Mb. I have now asked them to re-adjust my
    profile. I suspect they tweaked it down, in their attempts to resolve
    the problems remotely.

    Thee new D-Link is a DSL-3780 and its quite good in the way of
    facilities, but lacks any documentation - intended for the none tech
    user. Everything is there, it just needs to be found.
     
    Harry Bloomfield, Mar 9, 2014
    #10
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