Thumb drive shuts down comouter

Discussion in 'Windows 64bit' started by Jim H., Jul 19, 2009.

  1. Jim H.

    Jim H. Guest

    Hello, I just got a new Dell Studio 435 computer running Vista 64 bit. I
    plugged in my SanDisk 2gb with U3 Smart technology thumb drive. When I try to
    open the drive it shuts down the computer. The drive works flawlessly on my
    Dell XP machine. Please help there is some data on this drive that I would
    like to retrieve.
    Thank you, Jim
    Jim H., Jul 19, 2009
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  2. If your Dell Studio 435 is brand new, the best thing to do is contact
    Dell Support. You get at least 1 year free when you buy a new computer
    and your problem is probably hardware related, not Windows Vista related.
    Bobby Johnson, Jul 19, 2009
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  3. Jim H.

    Tom Ferguson Guest

    Assure that the port you are trying to use on the Dell Studio 435 is a USB
    port and not a firewire or combination EIDE/USB port. I believe this model
    has some suitable ports in its "media tray" at the top of the computer.

    If plugging the device into one of those causes a shutdown, a hardware
    problem on the new computer seems likely.

    Since the SanDisk works flawlessly on your Dell XP machine, perhaps you can
    use it to retrieve the data from the drive.

    Tom Ferguson
    Tom Ferguson, Jul 20, 2009
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