The Empire Strikes Again !

Just received an email from Telecom warning me that I have reached the 3Gb
limit of my Surf A/c... this is 3 days after they switched me over to Orcon
UBS !

When they switched me over I had used just under 2Gb but because we were now
switched to Orcon UBS I decided to download Fahrenheit 911 (for a giggle)
then lo and behold I start getting emails from Telecom about being 80% of
cap etc.

Rung Orcon and told them what was going on and to make sure I wouldn't be
getting any excess charges... after they checked with Telecom they rang me
back to confirm Telecom were playing games. According to Orcon telecom said
that I was 'technically' still their customer and 'technically' still
connected to the Surf plan. Telecom originally advised Orcon I would be
switched over on 1 Nov but then completed the switch 5 days earlier.
Regardless of this, and regardless of the fact I can't connect to them, they
are claiming me as their customer until 1 Nov. The fact that I cannot log on
to the Surf plan (fastadsl) didn't come into it.

What a pack of assholes !

Mike_P

 

heheh thats bloody appalling, yet somehow not surprising.

 

I posted this in another thread, but it may apply here. It's got
something to do with Layer 2/Layer 3 of the bitstream thing, I think.

<snip>
I *heard* that Telecom is changing the way it measures traffic.

It will no longer be measured against your domain, i.e.
@paradise.net.nz, @orcon.net.nz. Instead, it's going to be measured
against your physical termination point - a.k.a. you phone line.

If you swap from one provider to another, the traffic keeps ticking over.

PLS CORRECT ME... I'm hazy on this.
</snip>

Paul

 

They are "customer focused" in a way that will ultimately undermine them.

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Distributed Computing Projects:
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Do you mean slow?

 

I love this, at last Telecom is showing real signs of the competition
being on the playing field, and moving fast.

Read, to me TC seem to be entering panic mode.

The Penguin is bemused. She has no wallet and is on her way to catch some
more fish. No need to catch all that are in the sea she says, just enuff
for dinner.

 

Gordon budy... you seem a tad confused, or maybe I am... you seem to use
the term penguin for any "underdog" out there.
I thought penguin was usually used for Linux stuff, not for Telecom
competitors.

 

Can you see the queues of people standing in line to sign up to telstras new
home phone line pay telecon nothing option ? I suspect (perhaps hope is the
word here ?) that this might wake telecon up to some realities ...
particularly around customer service ?
I suspect they will merely wonder what happened




Bruce

------------------------------
Health nuts are going to feel stupid someday, lying in hospitals
dying of nothing.

-Redd Foxx


Caution ===== followups may have been changed to relevant groups
(if there were any)

 

I called, it saves me nothing, oh yay, I have a choice of two operators
for the same service at the same price. I feel so lucky. :/

 

I read somewhere that 98% of the money you pay TelstraClear for line rental
ends up going to Telecom anyway.

 

but to the average jo, there is no advantage, and the average jo is to
apathetic to bother doing something that doesnt change anything for them.

My point is, why change when it gives me nothing more?

 

Actually, if you use the Telecom call minder service you will save $4.25
per month by moving to TelstraClear. And if you make $20 or more in toll
calls per month you save money on your line rental. See the discounts at
http://www.telstraclear.co.nz/products/voice/homeplan/discount.cfm

I know you're right, that a lot of people won't be bothered moving as there
doesn't really seem like a whole lot of incentive, especially if you don't
make m/any toll calls like me. But then there are a lot of people who'll
move simply because Telecom piss them off by being a monopoly.

 

Yep ... but you don't have to pay telcon. That in and of itself is a whole
heap of worthwhile. Send the bastards a clear (sigh) message






Bruce

------------------------------
Health nuts are going to feel stupid someday, lying in hospitals
dying of nothing.

-Redd Foxx


Caution ===== followups may have been changed to relevant groups
(if there were any)

 

... and this too is probably true. Still, what I said stands ... and the
bigger the clear market share, the bigger their clout ought to be




Bruce

------------------------------
Health nuts are going to feel stupid someday, lying in hospitals
dying of nothing.

-Redd Foxx


Caution ===== followups may have been changed to relevant groups
(if there were any)

 

Indeed. ... but I care little for average jo

Point accepted. My point is that, even if there is no actual money saving,
the satisfaction level is so high that any other choice is stupid ... for me
... and then we get to the "no service could be as bad as telecons"
point.
YMMV of course


Bruce

------------------------------
Health nuts are going to feel stupid someday, lying in hospitals
dying of nothing.

-Redd Foxx


Caution ===== followups may have been changed to relevant groups
(if there were any)

 

I know you're right, that a lot of people won't be bothered moving as there
doesn't really seem like a whole lot of incentive, especially if you don't
make m/any toll calls like me. But then there are a lot of people who'll
move simply because Telecom piss them off by being a monopoly.[/QUOTE]

Not because they are a monopoly ... because they act like one and have no
idea what customer service is or should be




Bruce

------------------------------
Health nuts are going to feel stupid someday, lying in hospitals
dying of nothing.

-Redd Foxx


Caution ===== followups may have been changed to relevant groups
(if there were any)

 

But of course if I have Telecom mobile I'll lose my joint voicemail.

There are probably not a lot of people. There are some, but the fact that
these days people are more likely to get their services as a package from
one supplier is an important consideration.

 

Very true - getting it all from one supplier is often a good thing.

But then it can't bother too many people to have multiple suppliers when it
comes to telecommunications; how many people have a Telecom landline and a
Vodaphone mobile? Must be a lot because Vodaphone have something like a 55%
market share of the cellular market.

 

You've never experienced Telstra Clears customer service have you?

Cheers
Anton

 

Don't be so sure.

I didn't think it was possible either