Telecoms advice if your adsl is going slowly...

This is what telecom requested me to do , because my connection is slow.
Interestingly, I get full speed adsl using my jetstreamgames ID, but, 65kbps
using my xtra id. And, I am only 1/3 of my cap. So, basically if telecoms
screwing something up, you have to wait 3 days, and do lots of tests before
they will lift a finger.

.......


Telecom provides a website located at http://www.jetstreamgames.co.nz/speed/
for the purposes of testing the speed of your Broadband connection. For the
purposes of testing your speed, please ensure the following:



7 That you have closed all other programs that use the internet
before starting the tests.

7 That you have only one (1) computer plugged in to your modem or
router at the time of testing your speed.

7 If you have wireless router, please run the speed tests off a
computer connected to your router via Ethernet (wired connection) rather
than a wireless link.



At each time period where you run the 500k Download Test we require you
the test once with your Xtra username stored in your modem or router, and
once with the username stored in your modem or
router. If you require assistance to do this please call the Xtra Broadband
Helpdesk on 0800 22 55 98. (Note: if you are using a modem or router that
has not been purchased through Telecom NZ Ltd you will need to seek support
from the manufacturer).



Here is an example speed test result:



Underneath the bar graph it will lists TWO different numbers. The first
number (271.4) is the speed in kilobits per second, the second (33.3) is the
speed in kilobytes per second. Please either include both of these numbers
OR clearly specify which of the two figures you are providing in the
information you send back to us.



Once you have completed all the tests over the three day period, you will
need to cut and paste the following template (overleaf) into an email and
email it to



Please also ensure that you place the case number that you were given in the
subject line of the email.



For further information on speed, please visit the following link:
http://www.xtra.co.nz/speed






DAY 1
TIME: 12:49:00
XTRA ID: 64.1 Kbps
JSG ID: 2227.1 Kbps

TIME: <insert time>
XTRA ID: <insert speed>

JSG ID: <insert speed>
TIME: <insert time>

XTRA ID: <insert speed>
JSG ID: <insert speed>


DAY 2
TIME: <insert time>
XTRA ID: <insert speed>
JSG ID: <insert speed>

TIME: <insert time>
XTRA ID: <insert speed>
JSG ID: <insert speed>

TIME: <insert time>
XTRA ID: <insert speed>

JSG ID: <insert speed>


DAY 3
TIME: <insert time>
XTRA ID: <insert speed>
JSG ID: <insert speed>
TIME: <insert time>
XTRA ID: <insert speed>
JSG ID: <insert speed>
TIME: <insert time>
XTRA ID: <insert speed>
JSG ID: <insert speed

 

SNIP

How are you finding downloads from NZ sites compared to international,
my international downloads are slow, but NZ sites are 230KB/Sec , so
downloading test files from the jetsreamgames server would show no
problems, it's the traffic coming into NZ that they are shaping which is
the problem.

David

 

Maybe my case is different , since both international and national are slow.

But, one strange thing, using the jetstream user id, it runs at fullspeed.