Talktalk webmail - Very slow response bringing up logon page

Discussion in 'Broadband' started by NY, Aug 21, 2015.

  1. NY

    NY Guest

    Is there a known problem with TalkTalks's webmail? A client called me to
    look at her PC which, among a lot of other things, was very slow to open
    webmail. I have reproduced the symptom on my PC and internet connection,
    which rules out her PC and connection.

    It is quick to open the home page but when you click on
    "Mail" there is a delay of about a minute before the logon prompt page
    appears. Once it has appeared and the details have been filled in, the
    actual mail service (eg display of Inbox, display of Send New Mail page etc)
    performs OK. It's just the time to display the initial logon page.

    Is it likely that the connection will affect the speed of response? Both the
    client and I are using non-TalkTalk internet connections. Is there anyone
    out there who can try to reproduce the symptom from a TalkTalk internet

    PS: I know that right now TT's whole web site seems to be down. I'm talking
    about yesterday afternoon/evening when everything was working but with the
    slow logon prompt.
    NY, Aug 21, 2015
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  2. NY

    Woody Guest

    Could they have changed their IP address and DNS hasn't caught up yet?
    Woody, Aug 21, 2015
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  3. NY

    Graham J Guest

    Why use webmail?

    An email client would work faster, because the computer doesn't have to
    download the web page.

    TalkTalk's webmail server is probably struggling to cope with the load,
    whereas their POP3 mail server would have less to do and may well cope

    But in general perhaps your client should move to a different service
    provider ...
    Graham J, Aug 23, 2015
  4. NY

    Woody Guest

    The advantage of the webmail route as far as most are concerned is
    that more than one person can have access and see what others have

    With a mail client (with which I totally agree) it would need to be
    set up as IMAP if there are to be multiple users and that would
    require someone to edit it on line once in a while or it would get
    clogged up. There's pros and cons to everything.

    From the point of view of access, you'd be surprised how many access
    points in hotels etc block the ports of pretty well everything other
    than surfing. You used to be able to use VoIP through McD's but since
    they have farmed it out to O2 that don't work any more. Why they have
    some paranoia about mail clients however beats me - and it's not just
    in the UK either!
    Woody, Aug 23, 2015
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