Symantec Anti-Virus cannot clean, quarantine, or delete msblast.exe

Discussion in 'Computer Support' started by Steve Freides, Sep 28, 2003.

  1. What's a fella to do? I got this nice, new, AV software and it says I
    have this file that it can't quarantine, can't delete, and can't
    otherwise do anything with.

    Steve Freides, Sep 28, 2003
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  2. Steve Freides

    DaveG Guest

    If you are using windows XP try turning off System Restore,delete
    file,turn SR back on.


    DaveG, Sep 28, 2003
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  3. No dice - turned of System Restore, can't get rid of it through Symantec
    AV, Explorer, or a CMD box.

    Steve Freides, Sep 28, 2003
  4. Steve Freides

    Bad Dog Guest

    Bad Dog, Sep 28, 2003
  5. Found a solution - hit F5 and F8 while starting, picked Safe Mode with
    Command Prompt, was able to delete the file from there, restarted, file
    seems to be gone.

    Steve Freides, Sep 28, 2003
  6. Also found it in the pre-fetch directory, was able to delete that copy
    while running normally.

    Steve Freides, Sep 28, 2003
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