Strange web site loading/DNS problem

Discussion in 'Computer Support' started by firebettman, Jul 26, 2007.

  1. firebettman

    firebettman Guest

    I've been having problems with the URL's shop.thehungersite.com,
    shop.thebreastcancersite.com, and shop.therainforestsite.com over the
    past week.
    Sometimes the sites load fine, and other times I get "server not
    found". When I can't get to the site, I get the typical traceroute:
    unknown host shop.thehungersite.com message (even when using the IP
    address of the site), and here is what I get when the site does come
    up, when using the IP address:

    Traceroute has started ...

    traceroute to 206.253.208.204 (206.253.208.204), 64 hops max, 40 byte
    packets
    1 cpe-24-26-128-1 (24.26.128.1) 10.024 ms 37.607 ms 12.901 ms
    2 gig2-3.grvwoh1-ybr2.columbus.rr.com (24.95.85.181) 12.579 ms
    10.687 ms 12.341 ms
    3 srp8-0.clmboh1-rtr1.columbus.rr.com (65.25.129.29) 15.560 ms
    11.854 ms 15.245 ms
    4 srp12-0.clmboh1-rtr2.columbus.rr.com (65.25.129.98) 15.687 ms
    8.644 ms 9.176 ms
    5 son3-1-2.mtgmoh1-rtr0.columbus.rr.com (24.95.81.173) 16.340 ms
    13.297 ms 20.372 ms
    6 te-3-2.car1.cincinnati1.level3.net (4.78.216.13) 47.221 ms
    te-3-3.car1.cincinnati1.level3.net (4.78.216.17) 34.024 ms
    te-3-2.car1.cincinnati1.level3.net (4.78.216.13) 28.626 ms
    7 ae-5-5.ebr2.chicago1.level3.net (4.69.132.206) 28.315 ms 31.976
    ms 32.305 ms
    8 ae-23-54.car3.chicago1.level3.net (4.68.101.103) 29.436 ms
    ae-23-56.car3.chicago1.level3.net (4.68.101.167) 27.567 ms
    ae-23-52.car3.chicago1.level3.net (4.68.101.39) 26.236 ms
    9 ge-2-3-0.r02.chcgil09.us.bb.gin.ntt.net (129.250.9.17) 29.505 ms
    27.507 ms ge-2-1-0.r02.chcgil09.us.bb.gin.ntt.net (129.250.9.117)
    24.810 ms
    10 p64-2-1-0.r20.sttlwa01.us.bb.gin.ntt.net (129.250.5.28) 78.877
    ms 72.492 ms 76.865 ms
    11 xe-3-1.r00.sttlwa01.us.bb.gin.ntt.net (129.250.2.205) 77.887 ms
    72.511 ms 75.564 ms
    12 ge-1-13.r00.sttlwa01.us.ce.gin.ntt.net (198.104.203.86) 72.581
    ms 77.051 ms 73.051 ms
    13 border25s.ge2-1-bbnet2.sea.pnap.net (206.253.192.226) 73.276 ms
    74.123 ms 72.901 ms
    14 * *

    I am normally behind my router, but I disconnected and connected
    directly to the cable modem... and I get the same results. I have also
    flushed my DNS cache.

    I have also changed the DNS server info in my router, to use another
    DNS server instead of Road Runner's. I am still having problems.

    I've also been having problems when sending email to co-workers at
    thehungersite.com. Some of the emails make it through, and some don't.
    I switched my SMTP server to our company's, and everything is fine
    now. Before making that change, I was using Road Runner's SMTP server
    of smtp-server.columbus.rr.com.

    I have talked to Time Warner/Road Runner and they don't believe the
    problem is on their end. They let me talk to a tier 3 person, and he
    still couldn't figure it out. He told me to do all of the things that
    I've done... and still no luck.

    Does anyone have any idea what may be causing the problem???
    Can you consistently access shop.thehungersite.com,
    shop.thebreastcancersite.com, and/or shop.therainforestsite.com??

    Thank you for any help!
     
    firebettman, Jul 26, 2007
    #1
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  2. firebettman

    Mike Easter Guest

    wrote:
    User-Agent: G2/1.0
    X-HTTP-UserAgent: Mac OS X Firefox/2.0.0.5
    I don't 'consistently' access those sites, but I can currently access
    all 3 of them without difficulty. They are all 3 at different IPs, but
    the webserver serving them is configured the same way^1, and the sites
    appear to be developed by the same entity and they all have links to
    each other and they are all domainregistered the same way
    greatergood.org
    That isn't enough troubleshooting information.
    Traceroute isn't a good tool to start with to troubleshoot in this
    context.

    The tool /I/ would start with is grc's IDServe^2, but that isn't
    available for the Mac. But using whatever linux or mac tools you are
    familiar with, I would find out if I had trouble resolving the IP, then
    I would contact the IP over port 80 and see what the IP sez.

    Traceroute is a different thing whose function and strategy I won't go
    into describing here, but it isn't what I would start with for this
    issue.
    That strategy is useful if you are suspicious of the router function,
    but your troubleshooting would have to lead you there first.
    That is helpful if you determine that you aren't resolving the name, but
    you should demonstrate that with your troubleshooting first.
    But, I'm assuming that your method of sending mails is to use your
    provider's smtp server and the provider is what is having to find out
    that mail for hunger has MX mail.thehungersite.com DNS 206.253.208.224
    which rDNS mail.yss4.com and which answers:

    220 mail.yss4.com ESMTP

    .... so that mailserver is currently answering.
    Not yet. What kinds of troubleshooting tools do you have that you are
    familiar with? I don't know Macs at all.


    ^1 Server: Apache/2.2.4 (Unix) mod_ssl/2.2.4 OpenSSL/0.9.8e
    mod_jk/1.2.23
    ^2 http://www.grc.com/id/idserve.htm Introducing ID Serve:
     
    Mike Easter, Jul 26, 2007
    #2
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  3. firebettman

    Mike Easter Guest

    This part shows that you resolved the name.
    Those hops show you going from your RR network via level3 to ntt & pnap
    where you run out of hop echoes. I can reach the site and my 'ordinary'
    traceroute or ping won't get an echo from the target.

    Where your traceroute stops is based on the nature of the/your/my
    packet. The target IP doesn't answer traceroute or icmp pings. If you
    were going to see a traceroute reach the target, you would have to be
    using a traceroute tool which used tcp port 80 echoes.
     
    Mike Easter, Jul 26, 2007
    #3
  4. firebettman

    Mike Easter Guest

    Here is the result of such a tool:

    3 ae3-0.lpz2-j2.mcbone.net (62.104.199.93)
    4 ge-2-0-0-0.ffm4-j2.mcbone.net (62.104.191.199)
    5 * * *
    6 InterNAP-Ken-Schmid.ge-3-0-0.402.ar2.SEA1.gblx.net (208.49.181.130)
    7 border25s.ge2-1-bbnet2.sea.pnap.net (206.253.192.226)
    8 hungersite.yss4.com (206.253.208.204) [open]

    <I snipped the times to prevent wrapping and confusion>

    .... which means that those are the tcp hops, as opposed to the udp or
    icmp hops.

    Notice that the tcp hop 7 above is the last traceroute hop #13 you saw:

    <fireb traceroute> 13 border25s.ge2-1-bbnet2.sea.pnap.net
    (206.253.192.226)
     
    Mike Easter, Jul 26, 2007
    #4
  5. firebettman

    BKW Guest

    Thank you for posting your IP address, and all the IP addresses on the
    way to the website :)

    --
    Thanks,
    Bryan K

    To reply, remove .com
    ** PROUD USER OF THUNDERBIRD **
     
    BKW, Jul 27, 2007
    #5
  6. firebettman

    Mike Easter Guest

    What is the big deal? The OP is a GG poster, which stamps the NPH of
    hir IP.

    People who don't want to expose their IP should be using a newsagent and
    a newsserver instead of GG and they should be using a newsserver which
    doesn't stamp an NPH line.

    Your own newsserver stamps your IP in the NPH which shows you to be
    accessing via sbcglobal via DSL which is in the neighborhood of
    Kalamazoo MI US.

    If you don't like that, then you should be posting your usenet messages
    via a newsserver which doesn't do that. Personally I don't think it is
    a big deal.
     
    Mike Easter, Jul 27, 2007
    #6
  7. firebettman

    Evan Platt Guest

    No, thank you for posting YOURS:
     
    Evan Platt, Jul 27, 2007
    #7
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