SMSListo charges incorrect

Discussion in 'UK VOIP' started by Malcolm Loades, May 3, 2010.

  1. The published tariff to a landline I call frequently is 0.04 euro/minute
    but I've just spotted that every call I've made to this landline since
    26 April has been charged at 0.18 euro/minute! Calls to this same
    number prior to that date have been charged at 0.04/minute and the
    tariff page still shows the rate as being 0.04/minute.

    Of course I've e-mailed SMSListo but what are the chances of getting a
    refund of the overcharges? Anyone ever managed to get a refund from a
    Betamax company? And worst of all I've switched to an alternative,
    cheaper than 0.18 but dearer than 0.04 provider, but how will I ever
    know if SMSListo correct the charging if they ignore my e-mails as

    Incidentally my belief that the lowest call costs were always with
    Betamax companies was proven wrong today. Mobile calls to one country I
    call are very much cheaper via Sipgate than any Betamax company - around
    45% cheaper!!

    Malcolm Loades, May 3, 2010
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  2. I have a few calls to UK landlines (eg Ivor's speaking clock) being shown on
    Voipgain as 'FUP exceeded' and charged at 1.5p/min (or something like that),
    despite in the middle of runs of half a dozen free UK calls (and I have
    about 60 freedays left). The half-dozen calls of one minute each are all
    the calls I'm making that day, so there's no chance I'm exceeding my FUP.

    Theo Markettos, May 3, 2010
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  3. As expected Betamax didn't respond to any e-mail I sent so I took the
    matter up with my credit card company. I claimed that I'd prepaid for
    250 minutes but by overcharging me I'd only received 55.5 minutes. A
    disputed transaction was commenced and Betamax immediately refunded my

    All this time the SMSlisto website continued to advertise 0.04/minute.
    After I'd received my refund the website tariff was changed to

    Malcolm Loades, May 30, 2010
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