SMSListo charges incorrect

The published tariff to a landline I call frequently is 0.04 euro/minute
but I've just spotted that every call I've made to this landline since
26 April has been charged at 0.18 euro/minute! Calls to this same
number prior to that date have been charged at 0.04/minute and the
tariff page still shows the rate as being 0.04/minute.

Of course I've e-mailed SMSListo but what are the chances of getting a
refund of the overcharges? Anyone ever managed to get a refund from a
Betamax company? And worst of all I've switched to an alternative,
cheaper than 0.18 but dearer than 0.04 provider, but how will I ever
know if SMSListo correct the charging if they ignore my e-mails as
usual?

Incidentally my belief that the lowest call costs were always with
Betamax companies was proven wrong today. Mobile calls to one country I
call are very much cheaper via Sipgate than any Betamax company - around
45% cheaper!!

Malcolm

 

I have a few calls to UK landlines (eg Ivor's speaking clock) being shown on
Voipgain as 'FUP exceeded' and charged at 1.5p/min (or something like that),
despite in the middle of runs of half a dozen free UK calls (and I have
about 60 freedays left). The half-dozen calls of one minute each are all
the calls I'm making that day, so there's no chance I'm exceeding my FUP.

Theo

 

As expected Betamax didn't respond to any e-mail I sent so I took the
matter up with my credit card company. I claimed that I'd prepaid for
250 minutes but by overcharging me I'd only received 55.5 minutes. A
disputed transaction was commenced and Betamax immediately refunded my
payment!!

All this time the SMSlisto website continued to advertise 0.04/minute.
After I'd received my refund the website tariff was changed to
0.18/minute.

Malcolm