Sipgate, not delivering a relaible service here....

Well I've been with sipgate now for a few months and I have to say that my
personal experience of the service is not a good one. It's been plagued
with lost calls, both outgoing and incoming and last night I had three
silent calls close together, which appeared to have no-one there at the
other end, but after I logged into their website, the calls turned out to be
my sister trying to call me. Three calls she made, and all three were
silent both ways. Hey and I'd better not mention that crazy voicemail too
much, it continues to talk to me in German/English/Male/Female all at the
same time : (

Cant they be bothered to sort out their problems, or are they just not able
to? Does anyone know if I can claim my credit back from them, as I am
wanting to move to another company who (hopefully) can deliver a better
service and I have around 22 quid on sipagte last time I looked.

 

get out befor eit goes tits up, or maybe eyevor jones could help you as he
is associated directly with the company as eyevor himself has freely
admitted.

 

Can you give more details of the equipment used at both ends..? Were the
calls Sipgate to Sipgate or were the incoming calls from the PSTN..? Are
you or the other person using softphones (PC's) or hardware, i.e. IP
phones or ATA's with landline phones plugged in..?

Lack of audio and one-way audio are more often than not the reault of
misconfiguration, particularly port forwarding. I had this problem when I
first started until I figured out that my router was not compatible. After
I changed it I had no major problems at all.

I agree about the voicemail, but despite its language difficulties it does
work, in that it saves messages if you're offline or can't get to the
phone.

Please let me know if you want to do any direct tests, I may be able to
help once I know the hardware/software situation.

Ivor

(PS take no notice of Stefan)

 

Your experience is not unusual. If you look among the postings on this
group you would be pressed to find a good word about Sipgate other
than their free geographic numbers. However, if they don't work a lot
of the time what use are they.
I spent a great deal of time trying to get my ATA going with Sipgate -
it really wasn't worth it.
I have just gone on to voipfone.co.uk.
I set up the ATA with the settings they recommend and it worked
straight away. They have a good reputation for reliability on this
group. They have a good voice mail system, call waiting and caller
display as standard.
You can choose to have a geographic number for £2/month.
However, if you choose to have an free 0506 number then that can be
dialled for the same cost as a standard geographic number on 18866 -
most of my friends have that so no problem.
Remove 'no_spam_' from email address.

 

eyevor will be asking for details as he works fro sipgate

 

I'm trying to help, why don't you do something positive for a change,
Stefan..?

Ivor (note the Capital I at the start)

 

They work 99% of the time for me. Stefan and Dex will have you believe
it's because I have a connection with them or even work for them (I don't)
but even if I did, do they supply a separate working network for just a
few people..?!

I'd be interested to know what problems. Most issues are down to
misconfiguration. I had almighty problems with Sipgate when I first
started, it took me weeks to find out it was my router that was
incompatible, after I replaced it I had no major problems at all, that was
a year ago. Yes, Sipgate have had more than their fair share of troubles
with outages, etc (several of which were caused by problems elsewhere in
the network, not within Sipgate) but other systems aren't faultless
either, despite what Stefan says about Vonage..!

A lot of people, myself included, don't like non-geographic numbers. Are
these 0506 numbers charged at the same rate as a normal landline number
from BT or Telewest *without* using any callthrough service..?

Ivor

 

I'm not too keen on the poor service from Sipgate either : (

 

From BT yes, I'm not sure about the others

 

I was wondering how long it would take before you reacted! Surely the
best way to deal with someone like that is to ignore them

 

True, but sometimes Stefan-baiting is fun ;-)

I know, I know, this is my last word on it (for now..!)

Ivor

 

So tell me more and I may be able to help. Like I said, most problems stem
from misconfiguration. I had terrible problems with them but I persevered
and sorted most of them and I have a reasonably reliable service, and
despite what some would have you believe I don't work for them.

Ivor

 

providing you have Ivor in your killfile ?

Phil

 

Thus spaketh Sass:

I never get any of these problems others 'seem' to have.

 

TW charge exactly the same as BT. However, I thought that the charges
were a little more on BT than stasndard landline. Charges are approx
5/2/1 p/min.
Remove 'no_spam_' from email address.

 

You don't work for them as well as me, do you..?! ;-)

Ivor

 

Stefan keeps saying he's put me in his, but he keeps replying to me..!

Ivor

 

Sorry whos stefan

 

The person using the IP address 81.110.218.193, proving you haven't
killfiled me.

That was 17 minutes from when you said you had.


Ivor

 

Duh! You are. Proof below. You need to do more than just change your
email address and name. Try using a different IP address than the
81.110.218.193 you always post from.

Path:
border1.nntp.ams.giganews.com!nntp.giganews.com!news-in.ntli.net!newsrout1-win.ntli.net!ntli.net!newspeer1-win.ntli.net!newsfe2-gui.ntli.net.POSTED!53ab2750!not-for-mail
Reply-To: "Mr T" <>
From: "Mr T" <>
Newsgroups: uk.telecom.voip
References: <>
<>
<> <>
Subject: Re: Sipgate, not delivering a relaible service here....
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Message-ID: <AngTe.3223$>
Date: Tue, 06 Sep 2005 12:58:08 GMT
NNTP-Posting-Host: 81.110.218.193
X-Trace: newsfe2-gui.ntli.net 1126011488 81.110.218.193 (Tue, 06 Sep
2005 13:58:08 BST)
NNTP-Posting-Date: Tue, 06 Sep 2005 13:58:08 BST
Xref: number1.nntp.dca.giganews.com uk.telecom.voip:5757

Sorry whos stefan

Path:
number1.nntp.ams.giganews.com!number1.nntp.dca.giganews.com!border1.nntp.dca.giganews.com!nntp.giganews.com!newsfeed00.sul.t-online.de!t-online.de!fr.ip.ndsoftware.net!62.253.162.218.MISMATCH!news-in.ntli.net!newsrout1-win.ntli.net!ntli.net!newspeer1-win.ntli.net!newsfe4-win.ntli.net.POSTED!53ab2750!not-for-mail
From: "Stefan Kaniuk" <>
Newsgroups: uk.telecom.voip
References: <>
Subject: Re: VONAGE
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Message-ID: <b0UAe.911$>
Date: Tue, 12 Jul 2005 18:31:35 GMT
NNTP-Posting-Host: 81.110.218.193
X-Trace: newsfe4-win.ntli.net 1121193095 81.110.218.193 (Tue, 12 Jul
2005 19:31:35 BST)
NNTP-Posting-Date: Tue, 12 Jul 2005 19:31:35 BST
Organization: NTL
Xref: number1.nntp.dca.giganews.com uk.telecom.voip:2391

youre always afgainst things arent you-- i have seven lines and it took me
10 mins to set up--if you dont like it dont moan--its certainly much better
than all the other crap voip services