Sipgate and DTFM (Voicemail etc)

Discussion in 'UK VOIP' started by Steve, Aug 14, 2005.

  1. Steve

    Steve Guest

    Hi all,

    I am very new to VOIP so please bear with me :) I have opened an
    account with Sipgate to test VOIP and am using the account with an
    analogue telephone adapter from Solwise,, a
    300ATA model.

    Everything works fone for incoming and outging calls but I have a
    problem using their voicemail and other menu systems as when I press
    any keys to send tones to the menu it is ignored. ie. "press 1 for new
    messages". i have googled and have seen that sipgate have had problems
    with this in the past but was unsure as to if this is fixed now. I
    also noticed that some ATA's seem to let you change the DTFP protocol
    as different providers expect different settings?? I've had a look in
    my ATA manual and also at the web interface but see nothing about
    this. has anyone got one of these ATA's and got it working with DTFM
    tones or can anyone advise what it may be that is causing the problem?
    With regard to VOIP services can anyone recommend a service that has
    cheap calls to mobiles? I notice Sipgate actually charge more than my
    land line provider, Kingston Communucations. Also do any other
    providers offer a free geographical number?

    Thanks for any help you can offer.

    Steve, Aug 14, 2005
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  2. Steve


    I think I would have chose any provider other than Sipgate to test
    Voip you are very likley to get a very distorted view of just how good
    voip is using a Sipgate account .
    Spend a couple of pounds and go with a decent provider like Voipfone
    if you want to have a decent trial of voip .
    , Aug 14, 2005
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  3. Steve

    Chris Blunt Guest

    I've been having similar problems to you, and have been able to only
    partially resolve it.

    I'm using a Grandstream HandyTone-486 ATA, which has three options for
    sending DTMF tones. "in-audio" is the one to avoid I believe as it
    just forwards the tones across the audio path but these are liable to
    get distorted during transmission.

    The option I had been using up until recently is "SIP INFO", which
    works fine with Sipgate's voicemail system. However, I discovered a
    few days ago that that option doesn't work with my bank's phonebanking
    service. I then changed the setting to "RTP (RFC2833)", and although
    that worked with my phonebanking, it stopped working with Sipgate
    voicemail. I'm now in a position where I have to flip between the two
    setting depending on which service I want to use.

    Chris Blunt, Aug 14, 2005
  4. Steve

    Alex Guest

    Sipgate is a good service to test out VOIP, ignore what some other posters
    say, although the service is *sometimes* a bit flaky it will give you a good
    impression of what VOIP is like, and with the free landline number and no
    rental you can't complain.
    With regard to the DTMF tones, using the SIP-INFO method is what is
    recommended- its what my ATA has to be set to to work properly... I did have
    it set on 'in-audio' but after doing some research on the net after having
    similar problems to you, I found that using SIP-INFO was the answer.

    Have fun
    Alex, Aug 14, 2005
  5. Steve

    Ivor Jones Guest

    Look for a setting called "DTMF TX method" or something similar. It needs
    to be "SIP" or "SIP INFO" or similar for tones to work on voicemail and
    similar systems. Do not select "AUTO" if this is an option as it won't

    Hope this helps.

    Ivor Jones, Aug 14, 2005
  6. Steve

    Ivor Jones Guest

    Unusual. SIP INFO has worked with every ststem I've tried it with,
    including my bank's system. What bank is it..?

    Ivor Jones, Aug 14, 2005
  7. Steve

    Guest Guest

    back from Germany eh Ivor
    Guest, Aug 14, 2005
  8. Steve

    Steve Guest

    Hi again,

    I've had a good look but don't seem to have any settings for DTMF.
    I only have settings for STUN, SIP port, Media base port, codec
    preference G711U, G711A , G729A and ring tones / dial tones. Looks
    like my ATA might be a bit poor. I'll email Solwise.

    Steve, Aug 14, 2005
  9. Steve

    Chris Blunt Guest

    HSBC in Jersey (01534 616000). I've just tried again with it set to
    SIP INFO and confirmed it definitely doesn't work from here. Sometimes
    the digits just don't get recognised, at other times the call just
    hangs up. It does work fine when set to RTP. Its odd, because a couple
    of other companies I've called do respond with it set to SIP INFO.

    Chris Blunt, Aug 15, 2005
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