Silverfast SE 6.0 - Doesn't Install In Windows XP

I have been unable to install Silverfast SE 6.0 on my computer [ my
scanner is an Epson Perfection 3200 Photo] and I suspect that Windows
XP is the problem.It seems that every file - EXCEPT the EXE file is
there.

I tried it on my wife's PC which is running Windows 98 - and it
installed!

I have emailed Silverfast HELP who replied asking for further
information - but have heard no more from them so far.

I would be interested to know if anyone else has had this experience
and if there is a solution.

Denis Boisclair
Cheshire, England

PS I suspect that Windows XP is at the bottom of a 'flakey' experience
I have had with other programmes.

 

I have been successful in installing Silverfast on my XP. Have you tried
'phoning Silverfast helpline in Germany? They were VERY helpful when
suddenly my copy failed to recognise my scanner (Epson Expression 1640 XL)

Their telephone number is (+49)-431-56009-0
and their Email:

Good luck

Richard Kingslake

 

I suspect that the program needs an UPDATE if it doesn't install in XP.

If you have done the major updates from Microsoft, XP is pretty darn
reliable.. (not perfect, just more reliable than any other version of
Windows).

 

------------

You may indeed be right... Your Win XP OS may be set so that ONLY
administrators (with administrator privileges) will allow installation of
new software (or, if the software talks to XP during installation... perhaps
only some software will behave this way.)

You need to check the system to find out if you are, or can even log on as,
an administrator for your system. Typically this will require a master
(administrator) name and password - it will be separate and distinct from
the normal "user" logon applied during start-up.

Journalist

 

Another klunk for Epson. They seem to be very unreliable as far as
updating software drivers - if a printer or scanner doesn't achieve a
certain sales volume, they cut it loose and don't bother upgrading - and
to hell with anybody who bought one.
Had the same problem with my Epson scanner when I upgraded to Mac OSX.