resets immediatley at XP logon

Hi all.

My brother has a problem when he tries to log on. He gets to the XP logon
screen, but when he clicks his logon, it shows as loading settings and then
immediatley to saving setting. It logs him off immediately after he tries to
logon. I've tried to boot into save mode and the same thing happens with
Administrator.

I've run his hard drive OK as a slave drive on my PC where I also virus
scanned it (it found 22)!
I thought a virus scan would solve the problem, but the problem persists.
Any ideas please?

 

Tell him to brush his teeth!

(Sorry, harry made me do it)

 

Format, reinstall
I suppose you could just repair, and limp it
back to life...But, Formatting won't have you back
with the same problem next weekend.

 

If you cannot boot into Windows in normal or safe mode then your
options are limited.

If the computer has a Windows installation CD (not a "System Recovery"
CD such as is provided with many major brand computers) then boot the
computer with the Windows CD and choose the "Repair (Recovery
Console)" option from the menu. When it finishes loading the
Recovery Console and stops at the command prompt enter the following
command:

CHKDSK C: /R

That has a slight chance of fixing the problem.

If that does not resolve the issue then boot the computer again with
the Windows XP CD and do a complete Repair Install as per the
instructions at http://michaelstevenstech.com/XPrepairinstall.htm

Note that a Repair Install will not be possible if the computer has
been upgraded to Windows XP Service Pack 2 and the CD is for the
original release or Service Pack 1 versions. In that case it will be
necessary to first create a new install CD with Service Pack 2
slipstreamed onto it as per the instructions at
http://www.winsupersite.com/showcase/windowsxp_sp2_slipstream.asp
http://www.helpwithwindows.com/WindowsXP/winxp-sp2-bootcd.html
http://www.msfn.org/articles.php?action=show&showarticle=49

A Repair Install will preserve all of the installed applications,
configuration settings, and user data files. However all of the
Widows Updates will have to be reinstalled.


And when the computer is fixed be sure to tell the dolt that owns it
that he *must* install an antivirus program and he *must* keep it up
to date. Virus definition files should never be more than a week old.

Good luck



Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm

 

Thanks for the advice, I'll give it a go. And don't worry, I'm going to MAKE
SURe he takes antivirus stuff a lot more seriously from now on.

 

This is actually caused by an Malware called "wupdater". It changes a
registry key and a couple of other things but its been a while since
I've messed with it so I have to look it up..........

K.. here's a link that might help
http://www.lavasofthelp.com/articles/v6/04/06/0901.htm


hope you haven't reformatted yet