Reporting abuse to charter.net

The spoof MS patch email comes from a charter.net customer. I have
reported it through Spamcop, and TRIED to report it directly to
charter.net. The only contact details on their website assume that you
are a) a customer and b) living in USA.There does NOT appear to be
anyway for a non-customer outside the USA to communicate with them. Has
anyone outside the USA managed to get any sort of response from these
people?

 

Yes, the website is infuriating, isn't it?
Did you try ?

 

yes I did, but it referred me back to the website, hence the query!

 

Had a feeling you were going to say that. What's the originating IP
of the mail? Might help in finding *somebody* to bitch at.

 

Spamcop comes up with this:
Received: from [68.113.125.242] (HELO ZBcFOS) by
remt19.cluster1.charter.net (CommuniGate Pro SMTP 4.0.6) with SMTP id
114830494; Wed, 06 Aug 2003 20:34:47 -0400
no from
host 209.225.8.29 (getting name) = remt19.cluster1.charter.net.
host remt19.cluster1.charter.net (checking ip) = 209.225.8.29
209.225.8.29 not listed in dnsbl.njabl.org
209.225.8.29 not listed in proxies.blackholes.easynet.nl
209.225.8.29 not listed in dnsbl.sorbs.net
ips are close enough
209.225.8.29 is close to an MX (209.225.8.223) for charter.net
Possible spammer: 68.113.125.242
Possible relay: 209.225.8.29
209.225.8.29 not listed in relays.ordb.org.
209.225.8.29 has already been sent to relay testers
Received line accepted

Tracking message source: 68.113.125.242:
Routing details for 68.113.125.242
[refresh/show] Cached whois for 68.113.125.242 :
Using abuse net on
abuse net charter.net =
Using best contacts
68.113.125.242 not listed in dnsbl.njabl.org
68.113.125.242 not listed in dnsbl.njabl.org
68.113.125.242 not listed in proxies.blackholes.easynet.nl
68.113.125.242 not listed in dnsbl.sorbs.net
68.113.125.242 not listed in relays.ordb.org.
68.113.125.242 not listed in query.bondedsender.org

 

<snip>

Man, they're a slippery bunch, aren't they? There's the address
you've tried, and a tech address, as far as I could see.
Maybe of the the experts will have a look tomorrow, and get further
that I could.

 

And maybe that last sentence (Maybe of the the) says that it's my
bedtime.

 

rifleman Spilled my beer when they jumped on the table and proclaimed

Rifleman, I've just used the standard [email protected] e-mail addy to send
complaints to.

NOI

 

rifleman Spilled my beer when they jumped on the table and proclaimed

What? What is it with these companies that are going this route?
Are they trying to avoid doing the right thing anymore?

NOI

 

rifleman Spilled my beer when they jumped on the table and proclaimed

Domain Name: CHARTER.NET

Administrative Contact:
MASTER, HOST (20118779I)
NO ORG NAME
12444 Powerscourt Drive, Ste. 100
St. Louis, MO 63131
US
636 733 5300 fax: 636 394 9797
Technical Contact:
HSA Corporation (HH303-ORG)
10300 Ormsby Park Place, Suite 405
Louisville, KY 40223
US
502-420-7200 fax: 502-420-7201

You could either call, or try one of these two addys. <G>

NOI

 

Is that the same Paul G. Allen of Microsoft fame who is the Chairman of
charter.net?

http://biz.yahoo.com/t/in/c/chtr.html

 

Go here:

http://abuse.charter.net/

 

Yeah, but the point is, that once an ISP takes the stance of
'auto-ignoring' outside complaints; there's very little that can be
expected of them.

 

"Your E-mail address (e.g. )"
He's been there. It's for Charter customers, only.

 

Yes. Charter is one of his businesses.

 

trout Spilled my beer when they jumped on the table and proclaimed in

Then, hopefully, after their clients start leaving or complaining
about no one getting their e-mails, en-masse, maybe they'll remve
their craniums from their rectal orifices... <G>

NOI

 

Mara Spilled my beer when they jumped on the table and proclaimed in

I know, but one can hope...

Wonder what GLK will do when he can't e-mail me anymore? <G>

NOI

 

I'm getting this crap from them too. Does this look familiar?

http://tinyurl.com/jdco

I mailed and I got the following (auto)reply:

From - Thu Aug 07 17:41:34 2003
X-UIDL: b5ec1cc4e55d17b6cefc6d231463b6a3
X-Mozilla-Status: 0011
X-Mozilla-Status2: 00000000
X-Auth-No:
Return-Path: <>
Received: from kstllinsmtp01.chartercom.com not authenticated [24.217.29.1]
by smtp-send.myrealbox.com with NetMail SMTP Agent $Revision: 3.35
$ on Novell NetWare
via secured & encrypted transport (TLS);
Thu, 07 Aug 2003 17:40:24 -0600
Received: from kstlmweb18 ([192.168.95.253])
by kstllinsmtp01.chartercom.com (8.12.8/8.12.8) with SMTP id
h77NeIkk032038
for <>; Thu, 7 Aug 2003 18:40:20 -0500
Date: Thu, 07 Aug 2003 18:40:20 -0500
From:
Subject: Re: Port Scanning [#1411285]
To:
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: 7bit

Greetings,
You have reached the Charter Abuse Team. We have received your abuse
complaint. There is no need to reply to this message.

We cannot reply personally to all complaints, but we will send you a
message if we need more information in order to process your complaint.

Charter Communications Abuse Team



In the meantime, I have blocked charter.net entirely. Suggest you do same.

 

Not with Charter, you can't.

Great. Just great. Now I'm going to lie awake tonight, wondering who the heck
that is.

"Of course, all things considered, it's possible that I'm sound asleep at this
very moment."

 

OK, I have had great service from Charter, and I hate to see them get a
ad "rep" (since my emals come from their server).

Here is a real "live" email address to a tech support person that I have
corresponded with: