Remote Support suggestions???

Discussion in 'Computer Support' started by Jason Paris, Jan 22, 2004.

  1. Jason Paris

    Jason Paris Guest

    Hi all,

    A quick Network Support-type question.....

    Was wondering what the current attitude is towards 'Remote Support'
    products (ie, tools for taking control of a user's Desktop remotely).

    In the past I've used pcANYWHERE and MS-SMS...... but haven't used
    these types of tools for a while, and was wondering what's currently
    considered to be "the best"..... and why.

    Our IT team will be using the tool for remote break-fixing on, say, 35
    Desktops, across 3 sites, linked by 512k lines, through a Win2003
    Server. The Desktops are a mix of XP & Win98.

    Many thanks,

    Jason Paris
     
    Jason Paris, Jan 22, 2004
    #1

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  2. Jason Paris

    Scrote Guest

    Scrote, Jan 23, 2004
    #2

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  3. Jason Paris

    chrispeterson

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    We use on premise remote support appliance such as RHUB in our organization to enable remote desktop sharing. It has easy to use functionality and best part is, it is only one time payment.
     
    chrispeterson, Jun 18, 2013
    #3

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