Remote Support suggestions???

Hi all,

A quick Network Support-type question.....

Was wondering what the current attitude is towards 'Remote Support'
products (ie, tools for taking control of a user's Desktop remotely).

In the past I've used pcANYWHERE and MS-SMS...... but haven't used
these types of tools for a while, and was wondering what's currently
considered to be "the best"..... and why.

Our IT team will be using the tool for remote break-fixing on, say, 35
Desktops, across 3 sites, linked by 512k lines, through a Win2003
Server. The Desktops are a mix of XP & Win98.

Many thanks,

Jason Paris

 

Try NetSupportManager. (30 day free trial)
www.netsupportsoftware.co.uk Works extremely well & is simple to use.
HTH
Tony

"Jason Paris" <> wrote in message
news:...
> Hi all,
>
> A quick Network Support-type question.....
>
> Was wondering what the current attitude is towards 'Remote Support'
> products (ie, tools for taking control of a user's Desktop remotely).
>
> In the past I've used pcANYWHERE and MS-SMS...... but haven't used
> these types of tools for a while, and was wondering what's currently
> considered to be "the best"..... and why.
>
> Our IT team will be using the tool for remote break-fixing on, say, 35
> Desktops, across 3 sites, linked by 512k lines, through a Win2003
> Server. The Desktops are a mix of XP & Win98.
>
> Many thanks,
>
> Jason Paris

 

We use on premise remote support appliance such as RHUB in our organization to enable remote desktop sharing. It has easy to use functionality and best part is, it is only one time payment.