I am uncertain if I could use a hardware or software upgrade, but I have had trouble trying to implement any workable quality of service for VoIP traffic through my Cisco gear. I am not a Cisco/Networking kind of guy and many of the examples I found on the Cisco site seemed to use commands and options that I do not seem to have available. After performing a password recovery on the switch, I was finally able to implement a class of service (CoS) priority on a particular port on the switch that was plugged into our proprietary VoIP ATA board. All of our outgoing voice traffic goes through this port. I notice a general improvement most of the time, but occasionally the voice gets choppy and it appears to be that the port and/or the assigned protocol for that port keeps going down. Here is a excerpt from the hyperterm: [B]00:45:42: %LINK-3-UPDOWN: Interface FastEthernet0/4, changed state to down 00:45:43: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/4, changed state to down 00:45:44: %LINK-3-UPDOWN: Interface FastEthernet0/4, changed state to up 00:45:45: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/4, changed state to up[/B] Here is the way I tried to prioritize my VoIP traffic: [B]interface FastEthernet0/2 ! interface FastEthernet0/3 ! interface FastEthernet0/4 switchport priority default 5 ![/B] Thanks to help I received from here, I was able to reconfigure my ip address, and my ping and telnet ability. Thanks again and I would appreciate any further assistance in configuring these Cisco devices to work properly. Regards, Bill