Plusnet router loses connection etc, etc

Discussion in 'Broadband' started by Derek F, Mar 11, 2015.

  1. Derek F

    Derek F Guest

    In case anyone kindly helping missed the copy of the E-Mail from Plusnet
    in this long thread I will repeat it and the one from Bob
    as no one has commented on them and then sit back and wait for Plusnet's
    promised improvement.

    " Thanks for your continued patience and apologies in the slight delay
    with regards to the response.
    I have carried out a test on your line which indicate that a large
    number of errors is the most likely cause of the variable speed issue
    you have seen.
    To fix this I have turned on a system called interleaving, which should
    correct the errors and solve the issue with your speed.
    This should be active within 2 days and you should notice an improvement
    in the service within 5 days from today. If this doesn't solve the
    issue, please give us the opportunity to investigate this further.
    I hope this resolves your problem and my apologies for any inconvenience
    Should you be having any further issues, I ask you click play to watch a
    guide on how to resolve a few basic connection problems.
    The link is:

    There are many potential reasons why a wireless signal may be weak or
    dropping, please follow the instructions on the following page for
    information on how to fix this:
    How to improve my wireless signal
    Should the issue persist please get back in touch with us.
    Please get back to us online, call us 24/7 on 0845 1400 200 or simply
    reply to the text we have sent if you require any further assistance"

    " I've had a glance at your RADIUS logs mind you and the line does
    appear to have been dropping since earlier in the month.

    The connection had been uninterrupted for 30 days before this lot:

    Session Ended Session Duration

    13:08 11/Mar/2015 3:5:14
    10:01 11/Mar/2015 0:8:12
    09:50 11/Mar/2015 6:23:58
    03:24 11/Mar/2015 5:46:4
    21:35 10/Mar/2015 2:4:9
    19:30 10/Mar/2015 2 Days, 6:23:11
    13:04 08/Mar/2015 0:48:33
    12:15 08/Mar/2015 17:23:5
    18:37 07/Mar/2015 5:32:25
    13:03 07/Mar/2015 14:47:40
    22:15 06/Mar/2015 0:22:51
    17:54 06/Mar/2015 2 Days, 4:48:35

    Be interesting to see if the interleaving helps
    Bob Pullen
    Plusnet Plc"

    Thanks Guys,
    Derek F, Mar 11, 2015
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  2. Derek F

    Martin Brown Guest

    My instinct would be that if the connection was previously stable for
    months or years then a BT Openreach engineer has yanked the cable that
    your connection runs though and there is now a dodgy intermittent
    connection in the signal path. Interleaving might be enough to handle
    the transient faults - it works for me on a very old rural line.

    If you are in a town though I'd be more inclined to blame the rollout of
    FTTC for any new line faults. Round here they typically break one
    existing ADSL subscriber line every other time they do a new install.

    Is there any audible line noise on a quiet line test?
    Dial 17070, press option 2 (quiet line test)
    Martin Brown, Mar 12, 2015
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  3. Derek F

    Derek F Guest

    I'm in a town and about a mile and a half from the exchange.
    Does the data Plusnet picks up give them an indication if a cable has
    been yanked or does interleaving disguise it? If yanked is that most
    likely at the exchange or outside our building. Are BT capable of
    routinely picking that up? We seem to have a lot of Openreach activity
    around us.
    I don't know if it is of any significance but we are in a big block of
    56 flats. All the phone cables come into the basement and then up
    through the building. There is a cupboard on each of the six floors that
    phone, entry phone and communal TV cables go to and are distributed to
    each flat. The phone wiring in the basement and is open to the world and
    looks a right mess.
    There is no line noise.
    Derek F, Mar 13, 2015
  4. Derek F

    Martin Brown Guest

    If they do a TDR line test then it should pick up any discontinuities
    along the signal path. Since your line drops above occur randomly at
    different times of day it seems unlikely that it is local interference.
    Evenings only could mean one of your neighbours has taken up a hobby
    using electric arc welding or something like that.
    When you look at any BT interconnect box or cabinet it is always amazing
    that anything works at all. Several buried interconnects round here
    often have to be drained before the guy can work in them.
    Pity. Reporting that is an easy way to get a line test done.
    (don't mention broadband problems just report intermittent noise -
    much easier to do convincingly if the line is actually noisy)
    Martin Brown, Mar 13, 2015
  5. Derek F

    Derek F Guest

    LOL, Not in this building of mainly aging residents with strict noise
    rules after 5 PM and at weekends.
    Back in the early days of the Internet that was a problem we once had
    where we then lived.
    Derek F, Mar 13, 2015
  6. Derek F

    Kraftee Guest

    It still could be caused by an interference problem. The only way you could
    check is by using an AM receiver put it on 612khz (that's normally the sweet
    spot and check whether you can hear anything which relates to your dropouts.

    My reasoning..... Old people tend to have older pieces of electronic kit
    which are more prone to broadcast interference signals than newer
    Kraftee, Mar 14, 2015
  7. Derek F

    Derek F Guest

    Interesting thought.
    Derek F, Mar 15, 2015
  8. Derek F

    Martin Brown Guest

    Their original Kenwood mixer with no suppression for instance!

    Or that original Marconi spark transmitter.

    I expect running a Telsa coil is disastrous for local ADSL signals.
    Martin Brown, Mar 16, 2015
  9. Derek F

    Derek F Guest

    Some of those old products last forever. Our seldom now used food mixer
    is a relatively young 33. Our even older Kenwood carving knife recently
    expired and the new model is not a patch on it.
    In one house we had we used to get TV/radio interference caused by a Guy
    running an unofficial car repair business from his nearby garage before
    he was closed down
    At one time if you complained the BBC would trace the culprits. I don't
    suppose that still happens.
    Derek F, Mar 16, 2015
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