Pix 515 - possible issue with Email Relaying

Discussion in 'Cisco' started by Ryan S., Apr 30, 2007.

  1. Ryan S.

    Ryan S. Guest

    I'm having an issue that I'm trying to solve. The pieces of the
    puzzle are:

    Microsoft Exchange 2003
    Cisco Pix 515
    Cisco 2600 router
    remote company (domain) servicing our epaystub administrator software

    Our organization has signed up to use a payroll service through an
    external company. The company has asked that I setup an email account
    for the software to use as a point of contact. The software basically
    relays an email message through our system when a user requests a
    password, etc. I have checked all settings on the Exchange server to
    allow mail relaying through this company's server IP address.

    The messages never make it through the Exchange server and the user
    receives an error when they request a password. The company tells me
    that the problem resides on my end because they have many other
    clients whose accounts work fine.

    I have just about exhausted the possibility that it is Exchange. That
    leaves the Pix and Cisco router. I'm no expert at either of the cisco
    products.

    Does anyone have any idea of what the problem might be and ideas of
    how I can resolve it if it is either the Pix or router?

    Thanks...
     
    Ryan S., Apr 30, 2007
    #1
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  2. Which PIX version? There have been some reports of ESMTP problems
    in some of the 7.x releases, usually abated by turning off the
    esmtp fixup.

    But if the user receives an error at the time they request the
    password request, that sounds like a problem before the email
    is even generated.

    As usual, the question: what do the PIX syslog entries say?
     
    Walter Roberson, Apr 30, 2007
    #2
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  3. Ryan S.

    Ryan S. Guest

    PIX Version 6.3(3)

    I'll try to remember how to get into the Pix syslogs. It's been
    awhile since I've done anything with it.
     
    Ryan S., Apr 30, 2007
    #3
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