pcAnywhere can't get through Cisco firewall

I have pcAnywhere 11 which I use to connect with various client networks
via my cable modem and linksys cable modem/router. Most have DSL or
cable also and we've been able to hook up pretty easily. However one
client uses a VPN and a Cisco PIX firewall. He has been using that
config for a while with various other external remotes like I will be,
and they work fine, but it is possible that he has forgotten a config
step because I'm not able to get through.

I downloaded and installed the Cisco VPN client software and it's
running and connected fine (he sent me a .pcf config file). He has
created a user acct on his Win2k domain, had an it guy set up "origin"
for me, gave me the ip address and domain that the others are using to
connect, my user name and password, and all I get it "Unable to attach
to specic device". Can anyone spot a gap in what we've done?

 

The only thing that stands out is the ports that their pcAnywhere is
listening for connects. Default is 5631 and 5632. If they are looking
elsewhere, you will have to match it...

 

Thanks I'll check on that. But I wonder if it's anything to do with
pcAnywhere. Since the Cisco VPN client reports the connection as ok,
shouldn't I be able to see the network over there? I've never used a VPN
before so I'm not sure what to expect. And I just noticed that the VPN
connection reports that access ot the local LAN is off, I wonder if that
is part of the issue.

 

I am wondering if you are encountering the same problem I am having.

Check your VPN client connection statistics. Are you both sending and receiving
data? My problem is not receiving data. I am still trying to find a solution
for this.

Doug