I have just sat and passed my A+ exams (with 779 Essentials and 785 IT \nTechnician). I feel I know nothing, especially when I read some of the \nproblems/solutions on usenet. I understand that there are people out \nthere with five years experience as system admins, that are bound to \nknow a lot more than me. I am talking about simple problems/solutions. \nAbout the only thing I have to hold onto is if I was the one actually \nsolving the problem, I would ask for more details, and engage the \n'problemee' in dialogue to acertain what the actual problem was, not \njust try to work on "my laptop won't connect to my home network".