PAP2T without no dial tone

I dug out my old PAP2T and tried to register it on a new provider but
when ADSL, phone and power were connected I got no dial tone, but I can
access the config screens.

when I setup my account the device do not register.

If I use a SPA3102 with the same account and the same phone that works
well.

Ma questions:
- Is it normal to get no tonality when the device is either connected or
not
- I would like to reinitialise the device but without tonality it's
impossible; is there another way to do it

 

You will not get a dial tone if the box is not on
line/registered. If you have a Sipgate account (or get one if you
haven't - they are free) you can look in their help files and it
will tell you how to progam it.

If you plug a phone into it you won't get dial tone but it will
still respond to DTMF commands.

 

Thanks Woody; either the factory reset and the setup works

Have a good day