Outlook Express puzzle

Discussion in 'Computer Support' started by Paul, Sep 18, 2003.

  1. Paul

    Paul Guest

    I have a puzzler using Outlook Express.
    A friend using Windows 98 had his computer crash and replaced under an
    extended warranty. He is using the same monitor, keyboard, etc but a
    new PC with Windows XP. Now he cannot see text colors in Outlook
    Express. I suggested he set his Format for Rich Text (HTML) but he
    already had done that. He types and selects colors but always sees it
    in B&W. When I receive the mail the colors show fine. He has tried
    composing in Word (where he does see colors) and copying to Outlook
    Express. When it gets to OE it's B&W. Via phone, we have walked thru
    all the settings I can think of with no luck. His display settings all
    seem to be the same as mine.
    Any ideas?
    Paul, Sep 18, 2003
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  2. Paul

    °Mike° Guest

    Has he checked his screen and monitor (physical) settings?
    °Mike°, Sep 18, 2003
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  3. Paul

    Hugh Lilly Guest

    Mike, he *can* see colours, just not in OE.

    "That's an odd one..."
    Hugh Lilly, Sep 19, 2003
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