Other providers than TT .

Discussion in 'Broadband' started by David, Oct 24, 2015.

  1. David

    David Hume Guest

    Yes. If they weren't doing that, then it would be a bad sign I
    think. But most utilities and banks do that kind of thing.
    David Hume, Oct 24, 2015
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  2. David

    David Hume Guest

    I think the people who have lost money were the subject of phishing or
    vishing (voice phishing?) attacks. Someone phoned them and used the
    information they had stolen as evidence that he was a TalkTalk rep.,
    then conned them into authorizing a payment.
    David Hume, Oct 24, 2015
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  3. David

    Iain Guest

    The law says that the personal information must be adequate, relevant and
    not excessive (third Data Protection principle). However, TT declares that
    one of its primary business functions is to trade and share in personal
    information. So they will try and collect as much information from you as
    possible. What information you do not give, they can probably profile from
    analysing your use. The more information they can get from/about you, the
    more valuable it becomes to them.
    Iain, Oct 25, 2015
  4. David

    Ant Guest

    I doubt that BT even see the cheque. I fill in the slip they send with
    the bill and pay it into my bank. I think it just goes through the
    bank giro system or whatever they call it these days. Although I make
    out the cheque to BT, in the past I've made it payable to the bank but
    I think you can only do that at your own branch.
    Ant, Oct 25, 2015
  5. David

    Chronos Guest

    I had noticed this in the terms and conditions of many ISPs (I'm
    looking at FTTC but the combination of direct debit, proprietary NTE
    kit and this issue is putting me off a bit). EE, for example, state
    they'll actively profile you from your usage. Sky take it a step
    further and say they'll actually target ads at you unless you tell them
    not to, which I think just means they'll not send the ads rather than
    stop profiling your usage.

    The more I discover buried in these terms, the more I think Phorm and
    the resulting public outrage at it was a diversionary smokescreen to
    cover up what they were really up to.
    Chronos, Oct 25, 2015
  6. David

    Phil W Lee Guest

    Orggre guna gung ;-)
    Phil W Lee, Oct 25, 2015
  7. David

    Pete Forman Guest

    Nsgre gjragl lrnef bs ernqvat Hfrarg guvf vf gur svefg gvzr V trg gb hfr
    gur pnrfne jnfuvat va Tahf :)

    Abj hfvat gevcyr fgeratgu, jvyy crbcyr fgvyy znantr gb ernq vg? ;-)
    Pete Forman, Oct 25, 2015
  8. David

    Bob Henson Guest

    They still get all your details every time you pay - otherwise how would
    they know from whence came the cash? Your method at least cuts out nosey
    Royal Mail workers and the BT postroom - but you still hand over the
    same details every time you pay, and they are still recorded in your BT
    database entry along with all your other account details.

    It would appear, from TalkTalk's latest e-mail, that their core database
    wasn't attacked anyway, only the website - so your way avoids that
    possibility too. However, it appears there was little directly usable
    data taken from there either, and I'd hope BT's data is better protected
    (but I wouldn't place a bet on it :) ).

    However, a 400 mile round trip to my bank branch (and an overnight stay)
    each time I pay a bill means that I'll take my chances with the rest and
    continue to do all my transactions online. :)
    Bob Henson, Oct 25, 2015
  9. V'ir nyjnlf jbaqrerq jung Pgey-Fuvsg-3 jnf sbe. :)

    Roderick Stewart, Oct 25, 2015
  10. David

    tim..... Guest

    The one who the BBC had "headlined" all yesterday, had the full story
    explained this morning.

    She was a victim of an "overpayment" scam and the only connection with TT
    was that the scammer "pretended" that he worked for them.

    She lost the money last week, before TT announced the problem, and she is
    using this as evidence that they didn't report the problem as early as they
    should have, which makes it their fault that she was stupid numpty.

    But, as previously discussed, with a 10% chance of being correct this could
    just be a case of his calling enough people until you find the one who is a

    who know's

    tim....., Oct 25, 2015
  11. David

    Ant Guest

    I don't think they would have my bank account details.
    They don't need to know that. They know their invoice against my BT
    account has been paid by inter-bank transfer of some kind. As I said,
    I can pay the money direct to the bank and the bank makes the payment.
    There's no need for BT to know my bank account details.
    Why would Royal Mail be opening other people's mail?
    All BT need to know is that the bill has been paid.
    Yes, it's often the case that websites are compromised. They are
    pretty much the weakest link. I don't see how the attackers could get
    customer data by that means unless they were able to inject code to
    snarf online payment details at the time someone makes a submission.
    It's sending personal data over the internet that bothers me. Attacks
    are ongoing and relentless and software vulnerabilities are contantly
    being found and exploited. You'd think after all these years the
    security problems would have been sorted out. I just don't trust it.
    Since I often pass by my local bank it's no effort to drop off a
    payment using envelopes provided by the bank for such things. No need
    to queue for a cashier.
    Ant, Oct 26, 2015
  12. David

    Ian Jackson Guest

    There was a similar lady phoner-inner on this morning's Nick Ferrari LBC
    radio programme, just before 7:30. It was immediately obvious that she
    had been the victim of a phone scammer who claimed that her router was
    faulty, and they wanted 'compensate' her. "He knew my name and telephone
    number" she said, so she gave him her bank details. The erstwhile
    presenter did absolutely nothing to disabuse her (or the listening
    audience) of the fact that this had nothing to do with TT.
    Ian Jackson, Oct 26, 2015
  13. David

    Martin Brown Guest

    Scanning your ISP's website with an SQL injection attack tester might be
    a start. Evidently TalkTalk didn't bother with this security measure.

    Unfortunately such an act would be viewed as serious network abuse.
    The banks don't help themselves in this respect since they are keen to
    cold call me and then demand that I prove to them who I am. I refuse
    unless they tell me the first line of my address and we deadlock there.

    I tell them if it is important then put it in writing or if it is really
    urgent to ring me back when they have worked out how to demonstrate that
    they really are from my bank and not cowboy vishers.

    Most times it is from my bank's (cold) call centre but they always sound
    really hurt that I don't accept that claim at face value.
    Martin Brown, Oct 26, 2015
  14. David

    chris Guest

    It's funny the number of people who get these. I almost never do, but on
    those occurrences I do the same and get them to prove who they are. My
    wife does to.

    What usually happens is they hang up and we hear nothing more. I imagine
    they are marketing calls.

    On one occasion we got a letter asking to ring them.
    Yeah, the first time this happened to me, the person was quite confused
    as it wasn't a situation covered by their training. They understood the
    problem, so we mutually agreed to end the conversation. I hope this was
    an instance where 'call monitoring' was actually of use.
    chris, Oct 26, 2015
  15. David

    Ant Guest

    I'm not.
    I'm unaware of any cheaper deal than BT Basic.
    Ant, Oct 26, 2015
  16. David

    Richard_CC Guest

    Data protection act says that information should not be retained for
    longer than is necessary. They should delete it but you can't trust
    them to do so.

    Ideally BACS/Banks would place a requirement on all users to purge data
    6 months after the last payment was taken.
    Richard_CC, Oct 26, 2015
  17. David

    Roland Perry Guest

    Unfortunately, I think the Inland Revenue and the banks' auditors have
    other ideas (think 7 years) when it comes to the transaction data.

    However, there's long standing guidance which (before 9/11 changed
    everything for ever) recommends that the *call record* part of phone
    bills should be deleted after three billing periods.

    That was back in the day when most people had quarterly BT bills, but
    would probably still apply to today's almost ubiquitous monthly billing.

    Apart from the Data Retention Directives/Acts, which have in effect said
    "we insist you keep all of it much longer".
    Roland Perry, Oct 26, 2015
  18. David

    Ant Guest

    Years ago when I got a marketing call from my bank I told them in no
    uncertain terms that I didn't appreaciate these kind of calls. They
    apologised and I've never been called by them since.
    Ant, Oct 26, 2015
  19. David

    chris Guest

    Also, if the new Investigatory Powers Bill comes into force ISPs will be
    expected to retain even more information for just as long. Yay? Not!
    chris, Oct 26, 2015
  20. "Ian Jackson" wrote
    radio programme, just before 7:30. It was immediately obvious that she
    had been the victim of a phone scammer who claimed that her router was
    faulty, and they wanted 'compensate' her. "He knew my name and telephone
    number" she said, so she gave him her bank details. The erstwhile
    presenter did absolutely nothing to disabuse her (or the listening
    audience) of the fact that this had nothing to do with TT.

    But what "bank details" could she hand over that TT (say) didn't know ?
    Michael R N Dolbear, Oct 26, 2015
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