I usually have to wash my mouth out after saying "AOL" - but needs must\nin this case!\n\nI'm trying to help an old (both in age and long-standing) friend of mine\nwhose phone line is currently dead and who, consequently, has no\ninternet connection.\n\nHis internet service is provided by AOL and he *believes* that they also\nsupply his phone service. [It appears that he only pays one bill each\nmonth covering everything, by continuous credit card authority].\n\nThe phone line is *definitely* dead - I've checked it myself with a\nknown good phone in the test socket. There's no dial tone, and no\nvoltage between pins 2 and 5. [Openreach were doing something at a\nneighbouring house yesterday, and my hunch is that they inadvertently\ndisconnected my friend at the same time.]\n\nThe problem is, how to report the fault . . . Clearly, to get OR to do\nanything, it has to be reported to my friend's phone provider - but he's\nnot *absolutely* sure who that is. When you Google for reporting AOL\nphone faults, you get pointed at TalkTalk. Is it likely that AOL\nsubcontracts the phone line part to TalkTalk - or do they manage it\nthemselves?\n\nSadly, my friend has done everything on-line and can't find any printed\nevidence - with account numbers, etc - which will likely be required to\nreport the fault. It seems likely to me that he will have received\nmonthly bills by email which contain this information. But, as far as I\ncan see, there are no emails stored locally on his PC - so I assume that\nthey remain on the AOL server - which he can't access without being able\nto get on-line!!\n\nThis is where the AOL expertise come in. In order to look for emails\ncontaining the relevant information, is there any way in which I could\naccess his AOL account from my PC, using my internet connection? What\ninformation would I need? Would I need to load any AOL software (which I\nwould be very reluctant to do)? Failing that, if he brought his laptop\nto my house and if I connected it to my WiFi, would he be able to access\nhis AOL account over my internet connection - or is it tied to his\nconnection?\n\n[Why the hell do people get themselves into this mess - having\neverything on-line with no off-line backup?!!]\n-\-\nCheers,\nRoger\n____________\nPlease reply to Newsgroup. Whilst email address is valid, it is seldom\nchecked.