Copy of an email I just sent to <>: The subject says it all. It's consistently the WORST USENET service I've EVER had from ANY ISP in New Zealand, EVER. It flakes out all the time, I can't connect, it hangs with no info being sent halfway through an operation (like sending an article). I might as well go back to paying NewsGuy (a US based USENET feed) who were great _and_ carried all the groups I want (which you do, it's just the service is crap) for USD.95 per month. But then WTF am I paying you guys for? Email? I can do that myself if need be! Please - I want a decent freaking USENET feed. Why is it taking so long to sort this out? Also, the service you outsource to obviously doesn't give a sh*t about their feed and the quality of groups carried - just look at all the POINTLESS misspelled, empty groups! WTF is the point of carrying other people's errors in creating groups??? What kind of a micky mouse operation is this? C'mon Orcon - get your act together. You _used_ to be a decent ISP. Regards, Jamie Kahn Genet (a very pissed off customer).