Just curious to see how long it is taking some of you to get a response back from Cisco when sending them an e-mail detailing a problem. The reason I ask is that at work we have had a few problems registering equipment bought through our supplier, who had decided to register them theirselves and made a hash of it. I send an e-mail off asking for assistance and in most cases it takes two weeks to get a useful reply!! To my mind this is totally unacceptable. Are we just unlucky or is this the norm? We are based in the UK by the way.