"One Throat To Choke"

Discussion in 'NZ Computing' started by Lawrence D'Oliveiro, Feb 23, 2009.

  1. One of the excuses I've heard against companies adopting Free software is
    the idea that they need to hold someone accountable for ensuring that the
    stuff works. Fair enough, but with Free software, it doesn't have to be the
    "original" software developers (whoever that might be)--anybody with
    sufficient familiarity with the software can fulfil that role. They might be
    outside consultants, they might be in-house staff.

    Here's a quote from <http://blogs.zdnet.com/Murphy/?p=1460>:

    The myth of responsibility in software

    Sun now sells StarOffice licenses instead of giving them away. Why?
    because many potential users insisted on the right to pay. In part this
    is the result of a myth: the notion that a software user should be able
    to hold a supplier responsible for software failures. In reality
    companies can’t sue Microsoft because Word loses files, or SAP because
    their implementations failed. Read your Microsoft end user license
    agreement carefully - they’re not accepting any liabilities - and
    neither does Sun when you license StarOffice.

    This happens in other computer arenas too. Small consultants are
    replaced with international companies because the client likes the
    security of dealing with a company big enough to stand behind its work -
    but they never do, and smarter customers generally know it.
    Lawrence D'Oliveiro, Feb 23, 2009
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  2. Most customers of proprietary software would find themselves in the top-left
    quadrant of this diagram <http://blogs.zdnet.com/sommer/?p=353>. Let's face
    it: you wouldn't deal with a small proprietary-software vendor, because they
    could go bust and leave you stranded. But if you deal with a large one, how
    much attention are they going to pay to you?
    Lawrence D'Oliveiro, Feb 27, 2009
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