One for Bob Pullen

Friend has her internet connection with Plusnet:

Login of the form:
Password = ********

Primary email address appears to be:


Email settings are:
email address =
POP3 server = mail.plus.net
SMTP server = relay.plus.net
Login =
Password = ********

The password for the account and for the email is the same.

If she is at home, the email client is configured NOT to use SMTP
authentication - because the authentication is by virtue of the internet
connection - and she can send mail OK.

If she is away from home, the email client has to be set for "SMTP
authentication, use same settings as for POP server". Fair comment.

But changing the settings like this is beyond her capabilities as an
ordinary user. If she uses:
" SMTP authentication, use same settings as for POP server"
when at home, she gets the failed username/password error.

Is there a configuration that will allow her to sent email from both
home and away, without changing anything from one location to the other?

TIA

 

Why not set SMTP to always use a password? Works fine for me (on
plusnet) regardless of whether I'm at home or not.

 

That's exactly what I've tried. Works when she's away from home, not
when at home using the Plusnet connection.

Hence my post !!!!

 

That's not what you wrote.

At home she's not using authentication - I'm saying use authentication
all the time for SMTP.

I bet the 'use same settings as for POP server' setting is not
appropriate as the POP and SMTP servers are not the same: mail.plus.net
vs relay.plus.net

 

Something doesn't quite look right there.

When logging in to retrieve email, the user ID should be
accountname+name, and the password as stated.

If your friend wants to use the same settings for home use (when
connected via a PN connection) and when away from home (when using
someone else's internet connection) she must configure her email client
to use authentication *always*.

The user name to use in conjunction with the smtp server for sending
emails is just accountname (without the +name appended to it).

This works fine for me. It took me a while to realise that I needed to
omit the +name because - perversely - it works at home with that left
in, but not when away!
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

 

"Graham J" wrote

when at home, she gets the failed username/password error.

home and away, without changing anything from one location to the other?

I have my SMTP and POP authentication completely separate, no use of "use
same settings"

I need this because one of my accounts needs to POP orange but send by
plusnet.

This should do what you need and work anywhere.

 

Ah, but it is!

This is what I tried - if she uses SMTP authentication at home it fails

The "Same settings as for POP server" refers to the username and
password, not to the POP server name. The GUI clearly indicates that it
is the SMTP server which is being supplied with the same username and
password as the credentials used for the POP server.

 

Not according to my understanding of the Plusnet documentation. I did
try the email address - which fails. But does
work - the same account name as is used to log into the Plusnet member
centre.

If there were another email address your statement might be correct, but
as far as I can see there is only one email address on the account.

The history here is that the account was set up for my friend's (now
dead) husband and somebody at Plusnet recently made some changes to the
account and password because of a suspected phising attack.

It is exactly this that fails when she is at home.

Do you mean "accountname" or "" ??

 

Have you tried just accountname without the domain? I've come across
accounts that need the domain and accounts that fail with it.

 

No. I have never ever used plusdsl.net as part of the email setup -
that's only used on my system for establishing the internet connection.

How exactly is your friend accessing her emails? I'm assuming that she
is using an email client such as Outlook. If she's using Webmail, that
might possibly explain why we appear to be at cross purposes.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

 

Not yet - but I take your point ...

 

This is with Outlook 2013.

With webmail, she logs on to https://webmail.plus.net/ and uses

email address =
Password = ********


.... exactly the credentials that do not work with Outlook.

 

Have you looked at the email setup info on the PlusNet website? They
don't seem to have anything for Outlook 2013, but the Outlook 2010 info
is here - and is likely to be pretty similar:

http://portal.plus.net/support/email/setup/outlook_2010_smtp.shtml

This specifically deals with setting it up so that you can send emails
from *any* internet connection, not just a PN connection.

Note the format of the username, and how it differs from the email address.
--
Cheers,
Roger
____________
Please reply to Newsgroup. Whilst email address is valid, it is seldom
checked.

 

Is she the account holder for the broadband connection?

or is she using an additional email account?


I take my laptop on holiday. At some (foreign) hotels I have difficulty
sending emails using the regular port. I now use SSL/TLS originally for
sending via Gmail and now with Plusnet as well.

I use the same settings at home any when away.

 

Her (now dead) husband was the account holder. Plusnet have now done
something so that she is the account holder, and hers is the only email
address shown on the Plusnet Member Centre.

It may be that the solution is to configure her Outlook 2013 with
SSL/TLS and port 465 or 587 - but I can find nothing on the Plusnet
website that suggests this.

I would rather do something that Plusnet specify will work, rather than
use trial-and-error which gives a working solutions today and fails
tomorrow.

 

That is because Plusnet are still trialing SSL/TLS

Normally, I don't have any issues using my laptop, mobile phone, or
wifes mobile phone, whether at home or away. (aside from the issue I
mentioned.)

The instructions for configuring email are on the Plusnet website.

 

For reference these are my PN SMTP settings (which are location
agnostic) in Thunderbird:

server: relay.plus.net
port: 587
TLS/SSL: none
password: as per account
username: account name, *not* email address

I've just tested the above settings in Outlook for Mac 2015 and works
fine whilst I'm at work. Have to wait until tonight, to see if it works
at home.

 

That would work for the main broadband account holder. An additional
email address would have username =account name+addional name.

 

That's because it won't work at present.

These settings should work as long as they're associated with a paid
subscription account.

Port 25 will probably work too in most instances, however you're better
to use 587 if you can.

Outbound authentication is separate to inbound collection i.e. using the
main account for outbound transmission should work fine regardless of
the incoming server credentials.