Norton System Works ?

I know that Norton's software is bloated and a bunch of junk but my friend
likes it so any advice will be appreciated. I have searched all over
Norton's site with no solution..

He has a Dell Inspiration laptop and it came with Norton AV 2002 installed
and worked for the full subscription time of 1 year. When it ran out and
after awhile he bought Norton SystemWorks 2004 and installed that. It worked
ok for a couple of months. Then it wouldn't connect to the update center. He
believes that he caught the Sasser worm and he went thru the steps to clean
it. Norton SystemWorks 2004 still wouldn't connect and download the files.
So he cleaned out 2004 and bought Norton SystemWorks 2003 and installed
that. It installed fine, but the same problem. Unable to connect to the
server and it points to an ISP problem. He gets on his internet browser and
gets his e-mail just fine. Is there a setting or something in the Norton
software that we are overlooking ?

He has Verizon DSL and WinXP Home.

Also any recommendations for another AV software to install.

 

Get him to try to ping the live update
server. That's a good place to start.
in message
|I know that Norton's software is
bloated and a bunch of junk but my
friend
| likes it so any advice will be
appreciated. I have searched all over
| Norton's site with no solution..
|
| He has a Dell Inspiration laptop and
it came with Norton AV 2002 installed
| and worked for the full subscription
time of 1 year. When it ran out and
| after awhile he bought Norton
SystemWorks 2004 and installed that. It
worked
| ok for a couple of months. Then it
wouldn't connect to the update center.
He
| believes that he caught the Sasser
worm and he went thru the steps to clean
| it. Norton SystemWorks 2004 still
wouldn't connect and download the files.
| So he cleaned out 2004 and bought
Norton SystemWorks 2003 and installed
| that. It installed fine, but the same
problem. Unable to connect to the
| server and it points to an ISP
problem. He gets on his internet browser
and
| gets his e-mail just fine. Is there a
setting or something in the Norton
| software that we are overlooking ?
|
| He has Verizon DSL and WinXP Home.
|
| Also any recommendations for another
AV software to install.
|
|

 

KAV (Kaspersky)
http://www.kaspersky.com/

eZ Antivirus (Computer Associates)
http://www.my-etrust.com/products/Antivirus.cfm

Sophos
http://www.sophos.com/products/sav/

<snip>

 

Go to the Symantec web site.
You can also update manually using the Inellegent Updater feature on their
site.

 

Failed there also.

I did find this info that someone posted for another persons problem and
tried it and it cleaned several infected files and the live update is
working just fine now.

Thanks all for your help.

 

Sorry, here is the info.!

This is a link to a small FREE program by McAfee Anti-virus named Stinger.
It will scan your system for 41 known viruses and trojans (including the new
W32/Sasser.worm.e) and repair them. You don't need McAfee anti-virus
installed on your computer... this is a stand alone program.
http://vil.nai.com/vil/stinger/

 

Thanks for posting the 'fix' you used.