Norton Anti-Virus Install error help

Discussion in 'Computer Support' started by Johnny, Dec 9, 2006.

  1. Johnny

    Johnny Guest

    I'm trying to install Norton Anti-Virus 2005 and Ii keeps failing.
    When I look in the log files this is the error that is showing. Any
    ideas on how to fix this?

    2006-12-03-21-38-29-515 : 0x0A48 : ccLib::CModule::GetProc(142) :
    GetProcAddress() == NULL, UnDecorateSymbolNameW, 0x0000007F
    2006-12-03-21-38-29-640 : 0x0A48 : Product reboot state = 0
    2006-12-03-21-38-29-640 : 0x0A48 : System reboot state = 0
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processCmdLine:
    processing ""
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 0
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 1
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 2
    2006-12-03-21-38-29-656 : 0x0A48 :
    CCmdLineOptions::processStringOption not found!: 3
    2006-12-03-21-38-29-656 : 0x0A48 :
    CCmdLineOptions::processStringOption not found!: 4
    2006-12-03-21-38-29-656 : 0x0A48 :
    CCmdLineOptions::processStringOption not found!: 5
    2006-12-03-21-38-29-656 : 0x0A48 :
    CCmdLineOptions::processStringOption not found!: 6
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 7
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 8
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 9
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 10
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 11
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 12
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 13
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 14
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 15
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 16
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 17
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 18
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 19
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 20
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 21
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 22
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 23
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 24
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 25
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 26
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 27
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 28
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 29
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 30
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 31
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 32
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 33
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 34
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 35
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 36
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 37
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 38
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 39
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 40
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 41
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 42
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 43
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 44
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 45
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 46
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 47
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 48
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 49
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 50
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 51
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 52
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 53
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 54
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 55
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 56
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 57
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 58
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 59
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 60
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 61
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 62
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 63
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 64
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 65
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 66
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 67
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 68
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 69
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 70
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processCmdLine:
    final cmd line "", 0 items processed
    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::Find: "ccLogLevel"
    is not a valid option
    2006-12-03-21-38-29-656 : 0x0A48 : Product reboot state = 0
    2006-12-03-21-38-29-656 : 0x0A48 : System reboot state = 0
    2006-12-03-21-38-29-656 : 0x0A48 : Product reboot state = 0
    2006-12-03-21-38-29-656 : 0x0A48 : System reboot state = 0
    2006-12-03-21-38-29-937 : 0x0A48 : installed MSI version 3.1.4000.2435
    2006-12-03-21-38-29-953 : 0x0A48 :
    {830D8CBD-C668-49e2-A969-C2C2106332E0} could not be opened, failed
    with 0x645
    2006-12-03-21-38-29-953 : 0x0A48 : SetupInstallMode failed
    (0x80070645)
    2006-12-03-21-38-29-953 : 0x0A48 :
    CInstalledApps::GetInstAppsDirectory() : reg.GetString() == FALSE
    2006-12-03-21-38-29-953 : 0x0A48 : Could not read NAV string from
    InstalledApps key.
    2006-12-03-21-38-29-953 : 0x0A48 : SP Enabled status defaulting to 1
    2006-12-03-21-38-29-953 : 0x0A48 : Product reboot state = 0
    2006-12-03-21-38-29-953 : 0x0A48 : System reboot state = 0
    2006-12-03-21-38-29-984 : 0x0A48 : CSymSetup::RunUser chose exit
    2006-12-03-21-38-29-984 : 0x0A48 : Product reboot state = 0
    2006-12-03-21-38-29-984 : 0x0A48 : System reboot state = 0
    2006-12-03-21-38-29-984 : 0x0A48 :
    ccSym::CDLLLifetimeMgrLocal::~CDLLLifetimeMgrLocal(51) : Module
    D:\SymTheme.dll not released, potential memory leak.
     
    Johnny, Dec 9, 2006
    #1
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  2. Johnny

    why? Guest

    What was the reply from NAV tech support? If you thought 24hshd was them
    you were wrong.

    <snip all of pointless log posting>

    Me
     
    why?, Dec 9, 2006
    #2
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  3. Johnny

    Johnny Guest

    They want to charge you for support. I was looking for maybe someone
    who has the same problem and was able to fix it.

    What does "If you thought 24hshd was them you were wrong" mean?
    And what does "Snip all of pointless log posting" mean?
     
    Johnny, Dec 9, 2006
    #3
  4. Johnny

    why? Guest

    Me
     
    why?, Dec 9, 2006
    #4
  5. Johnny

    Ron Martell Guest

    Consider yourself fortunate. Your computer will perform faster and
    more reliably if it is not infested with Norton products.

    For antivirus consider one of the free ones such as AVG
    (http://free.grisoft.com) or Avast (http://www.avast.com)

    Good luck

    Ron Martell Duncan B.C. Canada
    --
    Microsoft MVP (1997 - 2006)
    On-Line Help Computer Service
    http://onlinehelp.bc.ca
    Syberfix Remote Computer Repair

    "Anyone who thinks that they are too small to make a difference
    has never been in bed with a mosquito."
     
    Ron Martell, Dec 9, 2006
    #5
  6. Johnny

    Johnny Guest

    What does "24hshd was them you were wrong" mean?

     
    Johnny, Dec 10, 2006
    #6
  7. Johnny

    Meat Plow Guest

    Them as in thinking 24hrsd was NAV tech support.


    --

    Pierre Salinger Memorial Hook, Line & Sinker, June 2004



    COOSN-266-06-25794
     
    Meat Plow, Dec 10, 2006
    #7
  8. Johnny

    why? Guest

    As in sending a log for NAV (or other product) and expecting the ng
    24hoursupport.helpdesk to be for the named product. It happens a lot.

    Besides the only place that

    2006-12-03-21-38-29-656 : 0x0A48 : CCmdLineOptions::processDWORDOption
    not found!: 0

    will make any sense is NAV support.

    <snip>

    Me
     
    why?, Dec 11, 2006
    #8
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