No Broadband connection - HELP!

Discussion in 'Broadband Hardware' started by Cheryl, Sep 24, 2007.

  1. Cheryl

    Cheryl Guest

    My desktop Win XP 5.1 will not "see" my Broadband connection. I use Netgear
    with wireless cable modem connection. I still have my network with my laptop
    working just fine with boradband.
    It all started when I downloaded McAfee. It screwed up my connection, so I
    uninstalled it and even used a special clean-up exe. But I still cannot
    connect with my broadband. Devices show no problems. I connected up a
    land-line and used dial-up to connect with no problems. I still show an IP
    address. Using IE 6.0, have AVG 7.5 working.
    Used the Network Diagnostics Tool with the following results:
    Network Adapters - Failed (Realtek RTL8139 PCI Ethernet) (VIA PIC 10/100Mb
    Fast Ethernet Adapter NIC) (DNSServerSearchOrder - Failed)
    DNS Servers - Failed (Realtek - Failed, but VIS passed)
    DHCP - Failed
    Default Gateways - Passed
    Modem - did not report (US Robotics 56k Faxmodem Win 1806)
    IP Address - Passed

    What else can I do to get my broadband connection back on?
    Cheryl, Sep 24, 2007
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  2. Cheryl

    ric926 Guest

    mcaffee may have shut down some of your services like dhcp,etc (u just need
    to restart the svcs), ports, also you might want to unistall/ reinstall your
    netgear software. just be sure before you install mcaffee again you read the
    setup inst and how to tweak it
    ric926, Oct 10, 2007
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