Newsgroups at John Lewis

Discussion in 'Broadband' started by Marmaduke Jinks, Mar 21, 2015.

  1. Hi group

    I'm a newsgroup user via John Lewis Broadband. Their service is contractedto PlusNet. They have an agreement with Giganews for newsgroups. Periodically, I can't connect to those newservers and my client (Outlook Express) reports that it's not getting past authorisation. Pinging and tracert show aclear route through. I've reported it many times and their service desk reports no issue. Username and password aren't an issue I believe as it's the same combo I use for accessing mail. After a few days it clears up and Ican get through authorisation. However, the denying access period has arrived.

    I read on this newsgroup a while ago that Giganews had an issue with the ipaddresses that an isp had bought and so wasn't allowing access.
    Firstly, is anyone in this position with John Lewis or PlusNet?
    Secondly, any views on why authorisation should otherwise fail?

    Marmaduke Jinks, Mar 21, 2015
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  2. Marmaduke Jinks

    Andy Burns Guest

    I don't know about the John Lewis flavour of Plusnet, but on Plusnet
    itself you don't need to authenticate to the Giganews servers, they
    recognise you by IP address, if however you end up with too many NNTP
    sessions they do start prompting for username/password, not that you can
    successfully use your Plusnet credentials, you just need to kill-off
    some sessions.
    Andy Burns, Mar 21, 2015
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  3. Ta. The newsgroup server settings require an account name/password. I know one other site I use for gambling sometimes says you are outside our jurisdiction (then I re-boot to get a new ip). It makes me a bit suspicious ofthe ip addresses that are available through my isp.

    Marmaduke Jinks, Mar 21, 2015
  4. Marmaduke Jinks

    David Guest

    I use to me it best to be independent of my
    ISP just in case I transfer to another provider.
    David, Mar 21, 2015
  5. You need to gather specific data regarding IP addresses that do and do not work.

    If you don't already have a way, you can find out your IP address by going to

    Don't just check it when Giganews doesn't work; check it when it does too.

    When you find Giganews doesn't work, after checking and noting the IP,
    unplug your router from the phone socket for a minute and reconnect it.
    That will make it renegotiate the connection and should give you a new IP.

    Tony Mountifield, Mar 21, 2015
  6. Thanks. I shall make a note.
    Marmaduke Jinks, Mar 21, 2015
  7. Ok. I started doing it this morning.

    Marmaduke Jinks, Mar 21, 2015
  8. Marmaduke Jinks

    Richard_CC Guest

    I concur

    I am with Demon (for now) and a few weeks ago they ceased newsgroup
    provision altogether - no notice, no proper announcement. They had used
    highwinds as their provider.

    I changed to eternal september, free, no hassle and as far as I can tell
    no unwanted side effects. I vaguely recall a limit on post size, but no
    sane person would be likely to exceed it in a newsgroup post.

    Excellent and ISP independent.
    Richard_CC, Mar 21, 2015
  9. Thanks. I may have to go there.

    However, I don't like the way that PlusNet are mishandling my query (in their 3rd party role) at JLP.

    Marmaduke Jinks, Mar 21, 2015
  10. Marmaduke Jinks

    Andy Burns Guest

    Problem is barely anyone at PN knows that usenet exists, let alone uses
    it - Bob Pullen and Chris Parr being notable exceptions, if you're lucky
    one of them will notice this thread ...
    Andy Burns, Mar 21, 2015
  11. They shouldn't be, it's an acknowledged problem.
    The issue was acknowledged on our service status pages a day before this
    thread was started -

    Authentication is broken for the masses. It's a problem with one of our
    RADIUS platforms down in London.

    I get the impression things were partially broken for several weeks
    prior to it giving up the ghost entirely.

    Apologies for the frustration trying to bring that to our attention.
    Plusnet Support Team, Mar 24, 2015
  12. We rolled out a fix for this earlier today, I'm just about to close off
    the service status.
    Plusnet Support, Mar 25, 2015
  13. Thanks for this post.

    The message I had back from the support team was:
    After further investigation it seems we have an internal problem in regards
    to this issue, whilst one of the servers were accepting connections the
    other was not, now both servers are not currently in service.

    The message was not really that informative as yours. I posted up my query
    initially on the support desk on 13th February.

    But (looking on the bright side) it seems to be fixed now :)

    Marmaduke Jinks, Mar 29, 2015
  14. Yep, should be fine now.

    Apologies again for the hassle.
    Plusnet Support Team, Mar 31, 2015
  15. Thanks Bob.
    Marmaduke Jinks, Apr 2, 2015
  16. Hi Bob

    There is another issue. Every now and again I get assigned a ip address. Unfortunately one of the leading sports betting
    companies says this is registered outside the UK. When I do a reverse ip
    lookup I can see the host ip in the USA and infonet credited as the ISP.
    From a previous post on the subject I can see there's a problem whereby
    PlusNet can't get the old owner of this series to release ownership and
    re-register them as UK.
    My IP is not static but isn't there a way that PlusNet can stop assigning
    this series of addresses to those who might fall foul of say gambling sites
    who monitor foreign traffic? (Your guy Michael Wheeler seems to have
    recorded this on an old call of mine).

    Marmaduke Jinks, Apr 3, 2015
  17. Marmaduke Jinks

    Andy Burns Guest

    I think that's true, Plusnet "got" the IP addresses of INFONET, which
    are registered in the USA, the betting company is assuming that
    registered implies located, the issue is know about, but probably not
    much can be done, other than moan to the betting company.
    Andy Burns, Apr 3, 2015
  18. And a whatsmyip does show the registration is located in the USA. So I
    can't blame my gambling site. From reading historical posts PlusNet can't
    get the registration complete. Yet, without having a static ip, I'd rather
    not be assigned one of these ip's.

    Marmaduke Jinks, Apr 3, 2015
  19. Marmaduke Jinks

    Graham J Guest

    So buy a static IP off Plusnet, at £5 one-off cost. Just hope they
    don't allocate one in the range ...
    Graham J, Apr 3, 2015
  20. Marmaduke Jinks

    Flop Guest

    So, keep asking on the 'not fit for purpose' principle.
    Flop, Apr 3, 2015
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