New Mail Notification Sound Prob?

Discussion in 'Windows 64bit' started by Chris LeFebvre, Jan 31, 2006.

  1. I'm actually not sure if this is an XP x64 problem or an Office
    problem but I thought I'd start here.

    I've just installed a bunch of new machines that have XP x64 sp1 with
    all patches and updates installed, the company uses Office 2000 Pro so I
    have installed that and updated it to sp2 with all additional updates.
    The problem is if I go to control panel / Sounds / "New Mail
    Notification" (whether it's set to the default sound or some other sound
    i.e. "You've Got Mail!") and hit play you can in fact hear that sound
    from the speakers, but in Outlook 2000 even though in E-Mail options /
    Advanced E-Mail options "Play a sound" when new mail arrives is checked
    no sound plays when mail arrives. I know that this works fine in Win2K
    and XP Pro (non-x64) so I was wondering if anyone else had run into this
    problem and if there were any known fixes?


    - Chris LeFebvre
    Chris LeFebvre, Jan 31, 2006
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  2. Andre Da Costa [Extended64], Jan 31, 2006
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  3. Chris LeFebvre

    R Bartley Guest

    I had the exact same problem. Works fine on x86 with the gotmail.wav file.
    On the x64 box does nothing. Crazy.

    R Bartley, Feb 1, 2006
  4. Thanks for the replies, I suspect that you're right and that this is an
    Office issue and since Office 2000 has been superseded by Office XP and
    Office 2003 I doubt that any fixes are forthcoming.

    I'll just have to tell them to include a budget item for Office software for
    next year. It's just a hard thing to explain to the users (whose old
    computers were so old they didn't come with sound cards let alone speakers)
    that just got brand new computers and flat screens (with built in speakers)
    that a feature they find useful doesn't work on x64 because the Office
    software is old.

    - Chris

    "Chris LeFebvre
    Chris LeFebvre, Feb 6, 2006
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