Discussion in 'Computer Support' started by bilhar, Jun 22, 2003.

  1. bilhar

    bilhar Guest

    In the early part of May I tried to download and install Netprotect. It
    failed to download, ( it could not detect my settings for no reason I know
    of. I have no problem with any other downloads) So I gave up, and have no
    intention of using it now. Checking my online credit card statement I saw
    Bt Billing had debited my card for £1.75. On the 21st May I sent an e-mail
    telling them I haven`t got it, and don`t want it. I then received an
    advance notice of payment including the Netprotect charge. I replied,
    telling them again I have not got Netprotect. They have now billed me for
    £3.50 for netprotect which I have not got. In total there has been 17
    e-mails on this subject, the latest on 21 June and still no attempt by BT
    Billing to sort the problem. The latest advert by Bt proclaims: " Bt
    Broadband powers the imagination" Pity they can`t power some reality
    common-sense. Why don`t they use NETHELP to check whether or not I have

    Can you blame me for checking out other ISPs. Fedupbill
    bilhar, Jun 22, 2003
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  2. "Quit the smart-ass comments" they said, so I forgot all about doing an
    intro and listened as bilhar said
    Email them and tell them you will close your account, and instruct your bank
    not to pay anything against that direct debit from now on - and find a
    decent ISP...
    He who doth Slump a lot, Jun 22, 2003
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