Netprotect

In the early part of May I tried to download and install Netprotect. It
failed to download, ( it could not detect my settings for no reason I know
of. I have no problem with any other downloads) So I gave up, and have no
intention of using it now. Checking my online credit card statement I saw
Bt Billing had debited my card for £1.75. On the 21st May I sent an e-mail
telling them I haven`t got it, and don`t want it. I then received an
advance notice of payment including the Netprotect charge. I replied,
telling them again I have not got Netprotect. They have now billed me for
£3.50 for netprotect which I have not got. In total there has been 17
e-mails on this subject, the latest on 21 June and still no attempt by BT
Billing to sort the problem. The latest advert by Bt proclaims: " Bt
Broadband powers the imagination" Pity they can`t power some reality
common-sense. Why don`t they use NETHELP to check whether or not I have
Netprotect.

Can you blame me for checking out other ISPs. Fedupbill

 

"Quit the smart-ass comments" they said, so I forgot all about doing an
intro and listened as bilhar said

Email them and tell them you will close your account, and instruct your bank
not to pay anything against that direct debit from now on - and find a
decent ISP...