Netflix throttling settlement getting bad reviews

Discussion in 'DVD Video' started by wunnuy, Feb 11, 2006.

  1. wunnuy

    frogger90 Guest

    Actually netflix customer support admitted to me that they do throttle
    users. In the last 3 months, I have never gotten a disk shipped
    same-day. Most have been shipped 1-2 days later from them. Today I
    signed up for the blockbuster online 2 week trial and will drop netflix
    later tonight after they ship my final 2 dvds. Hate to do it, but not
    going to reward them for being sleezy and sly with this whole thing.


    Thank you for contacting Netflix.com customer support!

    In determining priority for shipping and inventory allocation, we give
    priority
    to those members who receive the fewest DVDs through our service. As a
    result,
    those members who receive the most movies may experience that (i) the
    shipment
    of their next available DVDs occurs at least one business day following
    return
    of their previously viewed movie, (ii) delivery takes longer, as the
    shipments
    may not be processed from their local distribution center and (iii)
    they receive
    movies lower in their Queue more often than our other members. By
    prioritizing
    in this way, we help assure a balanced experience for all our members.
    Those
    that rent a lot of movies get a great value and those with lighter
    viewing
    habits are able to count on our service to meet their limited needs.

    When we ship you another DVD we automatically and promptly send you an
    email
    letting you know that it's on the way and telling you the estimated
    arrival
    date.

    You may review the Netflix terms of use by clicking on the following
    link:

    http://www.netflix.com/TermsOfUse?hnjr=8

    If you have any further questions or concerns, please feel free to
    contact us.

    Thanks,
    Nicole,
    Netflix Customer Service
     
    frogger90, Feb 16, 2006
    #21
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  2. wunnuy

    Jeff Rife Guest

    frogger90 () wrote in alt.video.dvd:
    No, they just admit that they give priority to certain people that aren't
    you, and you don't like that. Want some cheese with that whine?

    |> In determining priority for shipping and inventory allocation, we give priority
    |> to those members who receive the fewest DVDs through our service. As a result,
    |> those members who receive the most movies may experience that (i) the shipment
    |> of their next available DVDs occurs at least one business day following return
    |> of their previously viewed movie, (ii) delivery takes longer, as the shipments
    |> may not be processed from their local distribution center and (iii) they receive
    |> movies lower in their Queue more often than our other members. By prioritizing
    |> in this way, we help assure a balanced experience for all our members. Those
    |> that rent a lot of movies get a great value and those with lighter viewing
    |> habits are able to count on our service to meet their limited needs.

    In other words, this says that when it comes time to ship out movies,
    they have a fixed number of man-hours to do it in, and put movie requests
    by people who have rented the fewest number of movies at the front of
    the line.

    This may result in you getting less movies, but it's not "throttling" any
    more than giving priority to somebody who had a movie in their queue for
    a very long time would be. Sure, *you* may not get as many movies or
    the movie you really wanted, but you aren't being singled out to not get
    them. Other people just get priority.

    They *have* to have some sort of priority system, and they have decided
    that simple "FIFO" isn't the one they are going to use. There are many
    things that might be considered:

    - Is the movie at the top of your queue in stock?
    - Is it in stock at this location?
    - Is the first movie in your queue that is in stock available at this
    location?
    - Does somebody else have it higher in their queue?
    - Has somebody else been waiting longer?
    - If we give you two movies lower in your queue than the highest one that
    is available, we can ship them both today, but your highest priority
    won't ship until tomorrow...what should we do?

    All of these questions will result in somebody "waiting" or getting a
    movie that they don't want as much, so *somebody* will consider them
    unfair and would whine about them.

    The complete details of the method Netflix has chosen to determine the
    exact order to send out discs is unknown, but they have said "you may
    have to wait longer when you aren't the first person we service", so
    either live with it or quit. Just stop whining about it.

    --
    Jeff Rife | "Tragedy struck today in Sector Nine as rebel
    | terrorists blew up the Death Star, killing
    | thousands. The Rebel Alliance, a fringe group
    | of anti-Empire fanatics, has claimed
    | responsibility for the terrorist act.
    | Fortunately, Lord Vader escaped without harm.
    | Our hearts go out to the families of the
    | victims."
    | -- "NewsRadio"
     
    Jeff Rife, Feb 16, 2006
    #22
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  3. wunnuy

    wunnuy Guest

    I read on hacking netflix the admission that they held movies back a
    day or two from heavy users because of profits and to let lesser users
    have a chance. I guess I'll have to spend time finding a link now
    (sigh). The whole "lesser users get newer movies first" doesn't mean
    anything to me because I used to have so many movies, I didn't care if
    I got the new one first, since there were plenty of movies in my queue,
    they'd hold back everything, not just new ones. a lot of the new ones I
    see for free from work or friends, or saw in the theater so it's not a
    big deal to me (and it shouldn't be to Netflix, if the person had a lot
    of old movies, then they should send that instead of nothing at all for
    a few days).
     
    wunnuy, Feb 16, 2006
    #23
  4. wunnuy

    wunnuy Guest

    Is it possible for you guys sticking up for Netflix to ever make a
    point without accusing someone of whining? IMO you're whining just as
    much in favor of Netflix as anyone is about their throttling policies.
    You lose all validity in your argument when you continually complain
    that someone not satisfied with Netflix's sleazy practices are
    "whining." I see just as much "whining" from the Netflix apologists as
    anyone. I don't know, it seems your posts are the best written of any
    of the Netflix supporters either, why do you have to throw in the
    "whining" lines all the time?
     
    wunnuy, Feb 16, 2006
    #24
  5. ....Umm, no.

    We've tried to, with a valiant effort at the diplomatic doubt, but
    voluntary evidence has demonstrated otherwise.
    Well, see, thing is...

    The defenders point out:
    A) Netflix has openly stated their policy,
    B) Netflix has openly stated reasons for their policy, regarding their
    company operation and operating expenditures,
    and
    C) The defenders *DON'T* try to commando six movies a week, are quite
    happy with the organic flow of mail in and out at the companies' pace,
    and therefore have no personal axe to grind against the "evil" company
    that won't give them what they want.

    On the attacking side, we have:
    A) Users objecting to "misleading" ads because they couldn't get as many
    rentals as they wanted,
    B) Users complaining that their rentals arrive a day late instead of
    overnight like they wanted,
    C) Users complaining they wanted to quit their service after two weeks
    of rentals not arriving overnight like it said in the ads, or a movie
    that wasn't immediately available on the day they wanted it,
    and
    D) Users accusing contented Netflix customers of being Nazi war-criminal
    Enron executives who are doubtlessly in pay of the Bush administration.

    ....Roget's Thesaurus lists some dozen or so synonyms for "whine" in the
    category of "Express self-centered complaints in a frequent,
    disagreeable, unhelpful or unreasonable manner that is offensive or
    annoying to others."
    You are free to choose the less objectionable term.

    Derek Janssen (IOW, "If it quacks like a duck, and quacks LOUDLY...")
     
    Derek Janssen, Feb 16, 2006
    #25
  6. wunnuy

    wunnuy Guest

    I haven't seen any diplomatic posts from you. I see a lot of accusitory
    posts and insults but I don't see anything civil.
    Guess you didn't read any of my posts. If it was an occasional two day
    return, you'd never hear anythigj from me. I had disks held for three
    days regularly, four and a week often. I know you'd like to pretend the
    whole "throttling thing" is in everyone's mind, Netflix is the best the
    company in the world, and you're their champion, but sadly none of
    that's true. They decieve, they purposely hold back disks (much more
    than "a day" like you'd like to pretend) and whether or not you think
    YOU shoud be able decide what's a proper amount of disks for someone to
    receive in a month or not, the fact is Netflix lies and purposely holds
    back disks. Do a little more research on the subject, I think you'll
    find you probably don't know as much as you think you do. Okay, you can
    whine some more now. I think you whine more than any hater of Netflix.
    Thanks!
     
    wunnuy, Feb 16, 2006
    #26
  7. wunnuy

    Jeff Rife Guest

    Derek Janssen () wrote in alt.video.dvd:
    Or, like me, they don't use Netflix and never have. As a matter of fact,
    I have never rented a DVD from anyplace.

    But, I have no problems with a company that tells you what they do and
    then proceed to do that. If you don't like what they do, do business with
    a competitor. If you can't find one you like and think you can do better,
    start a company.
     
    Jeff Rife, Feb 16, 2006
    #27
  8. wunnuy

    wunnuy Guest

    Then why are you so adament about something that has absolutely nothing
    to do with you.
    I was actually talking to someone about this today. If someone started
    up another DVD mail rental company and part of their ad was "we will
    not throttle," I think they'd end up blowing Netflix and BB out of the
    water - provided they could come up with the same content. You just
    need the start up money. Not literate in the ways of starting up a
    company, I wouldn't know how much that would need to be (but I'm sure
    someone will tell us).
     
    wunnuy, Feb 16, 2006
    #28
  9. wunnuy

    Jeff Rife Guest

    wunnuy () wrote in alt.video.dvd:
    Because whiners like you are the ones who got the class action lawsuit
    against Netflix started. Those kinds of lawsuits raise prices of
    everything for everybody, and give nothing to anybody but a few lawyers.
    If my grandmother had wheels, she'd be a bicycle.
     
    Jeff Rife, Feb 16, 2006
    #29
  10. wunnuy

    Jeff Rife Guest

    wunnuy () wrote in alt.video.dvd:
    Well, you could ask somebody who did it. I know several people who made
    killings on startups (one sold out for over $100M). They have also lost
    money on startups they thought would make it, but they wouldn't touch
    a DVD-rental-by-mail company unless their life depended on it.

    Blockbuster (which has tons and tons of cash) has proven that it requires
    some brains to do this sort of thing correctly enough to please customers
    and make a profit. Heck, they are giving away 4-1/3 extra rentals per
    month and *still* can't get anybody to sign up.

    Netflix has proven that they seem to have the brains for this business,
    and one of the things their brains have figured out is that they don't
    need money from whiners.
     
    Jeff Rife, Feb 16, 2006
    #30
  11. wunnuy

    wunnuy Guest

    But you said you weren't a subscriber anyway, so they don't have your
    money.
     
    wunnuy, Feb 17, 2006
    #31
  12. wunnuy

    wunnuy Guest

    Um, you do know I had nothing to do with it, right? I think in your
    hatred for something you have nothing to even do with, you're just
    being a jerk for the sake of being a jerk.
    If Squirrels could clean the sink, they'd might run for mayor.

    Your turn.
     
    wunnuy, Feb 17, 2006
    #32
  13. wunnuy

    Justin Guest

    wunnuy wrote on [16 Feb 2006 13:58:43 -0800]:
    If the shoe fits.


    Now, since you live in LA, why not just rent from Greencine?
     
    Justin, Feb 17, 2006
    #33
  14. wunnuy

    wunnuy Guest

    I just looked it up online. I just may do that. Looks good.

    But what does living in LA have to do with it?
     
    wunnuy, Feb 17, 2006
    #34
  15. wunnuy

    Justin Guest

    wunnuy wrote on [16 Feb 2006 17:37:25 -0800]:
    Last time I looked they only had the one or maybe two distribution
    centres. They're based in LA.
     
    Justin, Feb 17, 2006
    #35
  16. wunnuy

    frogger90 Guest

    Guess you missed my point that:

    "In the last 3 months, I have never gotten a disk shipped
    same-day."

    I think that a 3 month period is not temporary and the fact that in 3
    months, I have never gotten a disk shipped same day should say
    something about their policy. It can basically be read 2 ways.

    1) We will make every effort to ship your DVD the same day. OR
    2) We will make every effort to ship your DVD the next day or later
    unless we screw up and ship it the same day.

    In either case, they still ship the same number of DVD's out every
    week, so why would order even matter? Have they really oversold their
    service that much, or are their workers leaving 4 hours before their
    shift ends, thereby allowing them to not ship our the final batch.
    Personally, I don't think Netflix is motivated at all to remedy
    whatever problem they have in shipping out everybodys DVD's according
    to the same scale because it has a lot to do with their profit margin,
    hence the reason for them to create this policy and finally publish it.

    I could really care less what movie is shipped next. Most of mine are
    actually old TV shows that made it to DVD, so can be seen easily in an
    evening. Anyhow, my point is that this is not an occasional thing, but
    at least for me acts like a throttle (vastly in their favor) because
    they 'choose' to hold onto them for a few days.

    BTW, the majority of discs in my queue are "Available Now", so I won't
    be affecting your viewing of Bambi II.

    Even if their underlying policy hasn't changed and they have been doing
    this all along, my problem is that it wasn't in the agreement when I
    started the contract. Nor did I receive notice when they updated their
    policy. For me, this is a good reason to not trust them as a company
    and move on. Same sort of shit happened with Satellite internet and it
    only takes one time to get burned before you loose trust.

    So stop YOUR whining about people complaining about netflix. lol
     
    frogger90, Feb 17, 2006
    #36
  17. wunnuy

    Jeff Rife Guest

    frogger90 () wrote in alt.video.dvd:
    To whom are you replying? Ever heard of "quoting"?
     
    Jeff Rife, Feb 17, 2006
    #37
  18. Ever hear of a references header? A decent newsreader will show you,
    in one keystroke, the parent message.
     
    Barry McCockiner, Feb 17, 2006
    #38
  19. wunnuy

    Justin Guest

    Barry McCockiner wrote on [Fri, 17 Feb 2006 23:09:42 GMT]:
    Ever heard of nettiquette?
     
    Justin, Feb 18, 2006
    #39
  20. wunnuy

    Jeff Rife Guest

    Barry McCockiner () wrote in alt.video.dvd:
    No, actually, it won't, if that article isn't still on the server.

    But, sure, my newsreader threads just fine, and knows what article was
    supposedly being replied to. But, without any quoting there's no way
    of knowing whether the user just hit "reply" on some random article in
    the thread and then started typing while looking at a different article.

    --
    Jeff Rife | "I don't have to be Ray Liotta: movie star,
    | anymore. I can be Ray Liotta: Maya's boyfriend.
    | All I want to do is regular, boring, ordinary
    | couple things."
    | "Then you, sir, have hit the soul-mate lottery."
    | -- Ray Liotta and Nina Van Horn, "Just Shoot Me"
     
    Jeff Rife, Feb 18, 2006
    #40
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